Current Employment Status:
Hired Full Time on Jun 18, 2024
Having worked as a Quality Analyst at Transworld Systems Customer Services Philippines for the past four years, I have developed a deep understanding of compliance audit, call monitoring, and documentation review. I consistently ensured adherence to company policies, federal and local laws, and client requirements. Through my meticulous analysis and feedback, I have helped drive improvements in compliance and performance. I am skilled in providing coaching and support to internal teams and vendors, and I have a proven ability to meet and exceed goals in a fast-paced environment. In my previous role as a Compliance Audit Support Specialist at Transworld Systems Customer Services Philippines, I honed my skills in preparing and reviewing reports, conducting account level reviews, and collaborating with multiple collection agencies and firms. This experience has equipped me with a keen attention to detail and the ability to identify areas for process improvement and optimization. My excellent English communication skills, both written and verbal, have enabled me to effectively collaborate with clients and colleagues. I am also a law student pursuing my Juris Doctor degree in one of the most prestigious and renowned law schools in the country.
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