Customer Service Expert | Property Maintenance Coordinator

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

College Level

Last Active

February 17th, 2025 (3 days ago)

Member Since

May 16th, 2018

Profile Description

I worked for at least 8 years in the BPO industry. I started from tech support to billing and sales, to handling customer escalations. See my detailed work experience below: 

Property Management | Maintenance Coordinator
 - I have expanded my expertise and am currently learning about property management. My most recent job is with Poplar Homes, a similar Property Management Company. I worked as a Maintenance Coordination Specialist for at least 6 months. My main task is to handle maintenance requests from tenants about the rental property. I coordinate with tenants to verify and troubleshoot the raised concern. I coordinate with our In-home techs as well as 3rd party Vendors to assist us in fixing the concerns raised by our tenants. I am also tasked to check on the lease agreement to see whether the maintenance request is covered by the property owner or the tenant.

SUBJECT MATTER EXPERT - Becoming the go-to source for questions and inquiries from internal and external stakeholders. - Monitor and provide real-time support to agents to ensure quality is upheld and issues are resolved promptly.

CUSTOMER SERVICE REPRESENTATIVE- Handle customer concerns via phone and provide real-time solutions such as bill explanation/correction, service ticket creation, case escalation, and service orders.- Offer services based on customer needs and present them as a solution to prevent future problems. 

TECHNICAL SUPPORT REPRESENTATIVE- Handle computer networking issues over the phone and provide real-time solutions. 
- Offer solutions by recommending the right product to improve their networking needs.- Provide real-time solutions over the phone. If the issue isn't resolved on the call, set up an appointment for an on-site visit.