CSR. Admin Assistant. Cold calling. Lead Generation.

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Bachelors degree

Last Active

March 30th, 2025 (4 days ago)

Member Since

May 12th, 2018

Profile Description

Professional Summary
I am dedicated to achieving impactful outcomes with nearly a decade of experience in the BPO industry and administrative roles. My expertise spans customer service, technical support, market research, lead generation, and appointment setting. Over the years, I have developed a strong ability to manage client relationships, ensure operational efficiency, and adapt quickly to diverse work environments.

Key Experience
Administrative Assistant (2 Years)
Provided administrative support for a U.S.-based environmental consulting company
in a fast-paced environment. Responsibilities included managing emails, handling inbound and outbound calls, following up on proposals, managing calendars, organizing meeting notes, and working with CRM tools. 


Customer Service & Technical Support (BPO)
Delivered exceptional service to U.S. clients by troubleshooting and resolving technical issues related to internet and cable services.Market Researcher (3 Years)
Conducted phone surveys on political and product/service topics, ensuring accurate data collection and adherence to research protocols.

Lead Generation & Appointment Setting (BPO Sales)
Specialized in generating leads and setting appointments for diverse projects, including home improvement services and educational assistance programs.

Several Freelance/Virtual Support 
Performed remote administrative tasks such as lead research, Facebook page management, and social media strategy development, demonstrating strong organizational and time management skills.

Core Competencies
Calendar Management & Meeting CoordinationEmail & Proposal Follow-Ups
Customer Relationship Management (CRM) Tools
Social Media Management & Outreach
Cold Calling & Lead Nurturing
Market Research & Data Analysis
Adaptability & Quick Learning
Professional Values

I am confident in my ability to manage customer service and administrative tasks effectively, thanks to my extensive experience and proactive approach. I pride myself on being a fast learner, a collaborative team player, and a professional who upholds mutual respect and a strong work ethic. Thank you for reviewing my profile! I look forward to the opportunity to work with you.