Operations Manager / Tech Support 2 / Customer Service Coach

Overview

Looking for full-time work (6 hours/day)

at $7.00/hour ($924.00/month)

Bachelors degree

Last Active

March 19th, 2025 (yesterday)

Member Since

March 20th, 2018

Profile Description

I have more than 10 years of combined Customer Service, Technical Support, Sales and Account management in the BPO industry.After graduating in 2009, I started my career at Sutherland Global Services where I served in 3 different lines of business.  first was with XBox as a technical support agent, before our entire manpower was moved to a different line of business, AT&T, this where I honed my sales skills before finding my passion in providing exemplary customer service which humbly paved the way for me to move-up to becoming a "CR!FT coach" which is a customer service coach for the same account.After-which, I was tasked to help McAfee, which was then a new account and I served there for almost six months, before leaving the company to find my luck abroad.Working abroad, was probably not meant for me, So I sought to find a job and fortunately I was hired and worked for 1 year with Comcast lnp at Startek before I was given the chance to work for Cloudstaff Inc. as Account Manager for Upgrade to see actual info ( a property listing portal for Chinese ) which I am proudly part of for almost 5 years now.All aforementioned experience contributed to my familiarization and background on (Root Cause Analysis, Case Scrubbing, Coaching, excel, word, ppt. Sales Force, Tableu, Sisense, Command and Jira tickets )