/ INSIDE SALES / RETENTION / ESCALATION / SALES CLOSER

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

December 1st, 2024 (2 days ago)

Member Since

March 16th, 2018

Profile Description

Contact Center Experience: 4 years
Remote Inside Sales / Sales Closer / Experience: 4 years (as of 2024)

Customer Service Representative (Upgrade to see actual info)
Amazon Customer Service & Capital One Bank - Senior Agent

Promotions & Roles:

• Floor Support
• Escalation Specialist
• Seasonal Coach

Key Skills Developed:

• Communication Skills: Effective verbal and written interactions with customers.
• Problem-Solving: Quickly resolving customer issues to ensure satisfaction.
• Patience & Empathy: Understanding and addressing customer concerns compassionately.
• Product Knowledge: Comprehensive understanding of products and services.
• Time Management: Efficiently managing multiple tasks and priorities.
• Conflict Resolution: Navigating challenging situations to reach positive outcomes.
• Metrics & Performance: Monitoring and improving performance against set benchmarks.
• Continuous Improvement: Commitment to enhancing processes and customer experiences.

Sales Specialist & Customer Retention Manager (Upgrade to see actual info)

• Sales Experience:
• Initial role in real estate, promoting properties through flyer distribution.
• Developed and refined sales skills across diverse sectors.

• Core Competencies:
• Industry Expertise: In-depth knowledge across various industries.
• Sales Strategy: Designing effective strategies to meet sales goals.
• Client Relationship Management: Building and maintaining strong client relationships.
• Sales Cycle Management: Overseeing the entire sales process from lead generation to closing.
• Negotiation Skills: Effectively negotiating terms and agreements.
• Sales Metrics & Analytics: Analyzing sales data to inform decisions.
• Team Collaboration: Working effectively within teams to achieve common objectives.
• Adaptability: Adjusting to changing environments and market conditions.
• Achievements & Continuous Learning: Commitment to personal growth and development.
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ConclusionMy combined experience in customer service and sales has equipped me with a versatile skill set, enabling me to contribute to the growth and success of organizations. My proven track record of achieving and exceeding sales goals reflects my dedication to delivering value to clients and employers.Here are the tools, CRM systems, and dialers I'm experienced with: FieldRoutes, PestPac, Dialpad, Five9, RingCentral, SmartMoving, Google Docs, Google Drive, Microsoft Office, PDF files, and Canva.
Contact Information
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Top Skills

Real Estate » Cold Calling

Experience: 2 - 5 years

Customer Support » Sales Support

Experience: 2 - 5 years

as a sales associate, my role greatly affects the company's, revenue generation, customer acquisition, customer retention, service representation, and meeting targets and goals.

Customer Support » Customer Service

Experience: 5 - 10 years

I always believe that a company's success depends on the structure of its customer service department. Because we are the frontline of the company.

Other Skills

Real Estate » Appointment Setting

Experience: Less than 6 months

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

while I worked as a sales associate during our sales season, I also took a role as retention account manager during the off-season. I make sure that complaints from customers are handled well and not just thrown away.