Gerald
Operations Manager/Ecommerce Team Lead
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.00/hour ($1,232.00/month)
Bachelors degree
Last Active
October 5th, 2024 (35 days ago)
Member Since
March 11th, 2018
Profile Description
Key Competencies:
• 12 years total leadership experience supporting various fields of different campaigns such as technical support, customer service, sales and retention.
• 8 years Telco campaign exposure supporting AT&T/ Bellsouth, Clearwire, Time-Warner Cable, HughesNet.
• Supported, developed and coached more than 300 agents, 30 Quality Analysts, 10 Trainers, 50 SMEs, and 20 Co-Supervisors.
• Trained and certified via Leadership Training Program with Sitel (CITZ), Teletech (TL 101, 102 and 201), and Startek (Management and Leadership Program).
• Ability to drive account performances whilst delivering cost effective results
• Self-motivated,flexible and open to change.
• An
excellent
team
builder
and motivator
who
will
thrive
on working closely
with
the
team
to achieve challenging but exciting targets
• A natural communicator with excellent negotiation, persuasive, presentation and interpersonal skills at all levels.
• Highly driven with enthusiasm to meet high sales targets and to cope under demanding pressure
A customer service eccentric person focusing on customer's satisfaction
Top Skills
Customer Support
Customer Support » Email Support
Customer Support » Phone Support
Other Skills
Customer Support » Technical Support
Office and Administration » Data Entry
Customer Support » Phone Support » English Speaking
Office and Administration » Email Management
Marketing » Content Creation » Proofreading
E-Commerce » Inventory Management » Quality Control
E-Commerce » Shopify
Human Resources
Customer Support » Social Media Moderation
Office and Administration » Translation
Office and Administration » Microsoft Excel
Office and Administration » Personal Assistant
Basic Information
- Age
- 41
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- City of San Fernando, Pampanga
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 23
- Influence: 16
- Steadiness: 39
- Compliance: 23
- English
- B2(Upper Intermediate)
- Uploaded ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.
Armlocked: Success is in the Bag with This Jujitsuka Admin Assistant OFS in Your Corner
Having second thoughts about hiring an admin assistant OFS for your business? It's understandable to have some misgivings about outsourcing.
READ STORYEMPLOYERS
workers
talented va's
other
contact us
connect with us
