Gerald

Operations Manager/Ecommerce Team Lead

90 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $11.60/hour ($2,041.60/month)

Bachelors degree

Last Active

January 11th, 2025 (3 days ago)

Member Since

March 11th, 2018

Profile Description

Key Competencies:
• 12 years total leadership experience supporting various fields of different campaigns such as technical support, customer service, sales and retention.
• 8 years Telco campaign exposure supporting AT&T/ Bellsouth, Clearwire, Time-Warner Cable, HughesNet.
• Supported, developed and coached more than 300 agents, 30 Quality Analysts, 10 Trainers, 50 SMEs, and 20 Co-Supervisors.
• Trained and certified via Leadership Training Program with Sitel (CITZ), Teletech (TL 101, 102 and 201), and Startek (Management and Leadership Program).
• Ability to drive account performances whilst delivering cost effective results
• Self-motivated,flexible and open to change.
• An
excellent
team
builder
and motivator
who
will
thrive
on working closely
with
the
team
to achieve challenging but exciting targets
• A natural communicator with excellent negotiation, persuasive, presentation and interpersonal skills at all levels.
• Highly driven with enthusiasm to meet high sales targets and to cope under demanding pressure
A customer service eccentric person focusing on customer's satisfaction

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Customer Support » Technical Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

E-Commerce » Shopify

Human Resources

Customer Support » Social Media Moderation

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
42
Gender
Male
Website
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Address
City of San Fernando, Pampanga
Tests Taken
IQ
Score:  102
DISC
Dominance: 23
Influence: 16
Steadiness: 39
Compliance: 23
English
B2(Upper Intermediate)
Government ID
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