Shopify & Amazon VA/ Customer Service

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

December 9th, 2024 (4 days ago)

Member Since

February 23rd, 2018

Profile Description

Customer service has been the core of my career for 14 years. I started on a front line of business operation assisting customers and then got assigned to a prime team that trains newbies, takes escalated concerns, resolves BBB complaints, provides admin support to corporate personnel and responds to feedback posted on ResellerRatings, Trust pilot, social media and other channels of customer reviews platforms through calls and written interactions.

I have assisted all types of customers in all types of settings and my vast experience in the service industry developed not only my phone, email, and chat etiquette, ability to courteously deal with dissatisfied clients, resolved issues though the most efficient way, increased revenue through upselling/cross-selling, it also honed my leadership and organizational skills. 

Currently, I am managing a team of 16 dual-skilled chat supports in one of the largest Online Retailers and Manufacturers of Aftermarket Automotive Parts in the US. This would give me an advantage over you as an employer since you wouldn't need to train me from scratch. On top of that, I had watched several webinars and Youtube tutorials about the e-commerce industry which makes me familiar with which apps and websites to use.

I have gained a great reputation over the years in which my skills, attention to detail, and good working attitude are being recognized. My goal now is to establish a career with onlinejobs.ph clients and with my previous job experience; I know I will be a valuable asset. If you would like to train me for additional skills, I would definitely love to apply those for the company's growth. 

I can start immediately to help you. Feel free to ping me so we can discuss and grow your business!