Customer Service/Operations/ Project/ Admin Manager

Overview

Looking for full-time work (8 hours/day)

at $17.05/hour ($2,999.99/month)

Bachelors degree

Last Active

January 18th, 2025 (13 days ago)

Member Since

February 11th, 2018

Profile Description

Seasoned People Manager with 8 years of extensive experience
in managing service delivery and 18 years of experience in Business Process
Outsourcing. Equipped with diverse expertise in Operational Excellence, Upgrade to see actual info has
helped many organizations and clients globally, in Telecommunications,
e-commerce, Consulting, and Technology, achieve their goals and grow their
businesses. As a people leader, she prioritizes creating a culture where team
members feel valued and supported to thrive professionally by championing
diversity, resilience, and a growth mindset. She enUpgrade to see actual infos creating solutions
through collaborations, research, innovative thinking, and continuous
improvement. With her commitment to lifelong learning and professional
development, Upgrade to see actual info is excited to contribute meaningfully to every team and
program she Upgrade to see actual info to Offer:
• People Management: 8 years of experience in team leading and 2+ years of experience in operations management.
 - Lean Six Sigma Yellow Belt Trained and Certified
 - PDCA trained
 - Strong daily cadence from planning, identifying problems, assigning and directing work, auditing performance and giving feedback.
 - Coaching, rewarding performance, disciplining employees and resolving conflicts.
 - Provide recommendations for process improvement and remediation.

• Customer Service: 13 years in the customer service business.
 - Supported phone, email, chat and back office. 
 - Handles general customer service inquiries, upselling, retention and collections
 - Expert in case management and investigation for escalated customer issues and executive complaints
 - Experienced in handling both American and Australian clients/customers

• Administrative Tasks: 6+ years of handling administrative tasks, including but not limited to
 - Business analysis and data reporting
 - Organize data and create a presentation
 - Proficient in using Office 365 and G Suite
 - Data entry

• Virtual Assistance and any ad hoc Tasks
 - Mailbox Management
 - Order processing
 - Email correspondence
 - Research and contact suppliers
 - Order fulfillment and Invoicing

• Project Management
 - Experienced in using Asana and Trello

• Transcription
 - Listen and monitor call recordings and transcribe to word ( English only)

• Soft Skills
 - Highly trainable and flexible
 - Adept to a fast-paced environment. 
 - Keen to details
 - Receptive to coaching and feedback