Amazon FBA Seller VA / Customer Service Representative

In my role, I offered valuable technical assistance and support to customers facing challenges with our products, services, or software. This involved actively engaging with customers to understand their specific issues and providing effective solutions to address their concerns. Whether it was troubleshooting hardware or software problems, guiding customers through the installation process, or assisting with the configuration of services, I was dedicated to ensuring that every customer received the necessary help and left with their issues resolved.

I'm highly skilled at entering data with great attention to detail and accuracy. I'm proficient in using data entry software to ensure error-free processing. I have experience working with large volumes of data, verifying and validating it while maintaining data confidentiality and integrity. I'm also adept at organizing data and creating reports.

As an Insurance Customer Service Representative, I assist policyholders and clients with their insurance-related inquiries, concerns, and requests through various communication channels. To name a few, I address inquiries about insurance policies, coverage, premiums, and claims, I assist policyholders with policy changes, billing inquiries, and premium payments. I also guide clients through the claims process, helping them submit claims, providing status updates, and answering claim-related questions.

I help Amazon sellers research, identify, evaluate, and establish relationships with suppliers to ensure the timely and cost-effective procurement of goods and services.

As a BPO employee working in a customer support or call center role, I need to transcribe recorded customer calls or conversations. I made sure that I could convert conversations with clients into written records without errors.

I've embraced a love for learning by watching YouTube tutorials and then putting what I've learned into practice, especially using Canva as my go-to platform. I bring a mix of creativity, technical skills, and a strong sense of aesthetics to create designs that effectively convey messages and leave a lasting impact.

As an Amazon Virtual Assistant (VA), I help Amazon sellers by conducting in-depth keyword research, identifying the most relevant and high-traffic keywords related to the products they are managing. This research informs the creation of keyword-rich titles, product descriptions, and backend search terms. By targeting the right keywords, I aim to improve the visibility of my client's products in Amazon search results, driving more organic traffic and potentially increasing sales.

As an Amazon Virtual Assistant, I specialize in optimizing product listings for clients, creating keyword-rich titles, persuasive product descriptions, and visually appealing images to enhance visibility and boost sales. This helps clients stand out in a competitive marketplace, ultimately driving their business success on Amazon.

Microsoft Excel is a really important tool in BPO, and I've used it a lot in my work. To get even better at it, I took a course on UDEMY and got a certificate. This helped me learn more advanced skills in Excel, like working with data and doing complex calculations. It definitely makes me better at my job and helps me do things more accurately and quickly.