Ma

Virtual Assistant • Appointment Setter • Customer Service

Verified

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

College Undergraduate

Last Active

February 7th, 2025 (6 days ago)

Member Since

January 24th, 2018

Profile Description

6 years of customer service experience helped develop my expertise in all of its facets, from email handling, live chat support, and even complaints resolution. I have gone through different levels of customer support, starting from being a voice agent then email/chat support up to handling a small team of customer service representatives.
I am Knowledgeable with the following tools:
• Social Media – (Facebook creator studio, Instagram, LinkedIn and etc.)
• Microsoft office – (Excel, Word, PowerPoint etc.)
• CRM – (Salesforce, Podio etc.)
• Listing sites – (Zillow, Redfin, Upgrade to see actual info etc.)
• Email – (Zendesk, Gorgias, Gmail, Yahoo Mail, Outlook etc.)
• Google – (Drive, Suite, Sheet, Docs, hangouts etc.)
• Phone number/email Finder tools – (LinkedIn Sales Navigator)
• Project management tools: Asana | Upgrade to see actual info | Trello | Upgrade to see actual info | Microsoft Teams | Dropbox, Slack, Roor etc.
• Other tools: Mojo | Dial pad | Xencall | Nextiva | Upgrade to see actual info | Calltools | Call Rail and so forth
I can also learn new things for you if there's a specific tool you'd like me to use. When working with a task I work with honesty and Integrity and I want it done as soon as possible because I love the satisfaction of knowing I did something time worthy.
I am more reliable than spontaneous, enjoys interacting with people, would rather focus on the details of work than the big picture, enjoys on taking challenges, even if they might fail. I do things passionately towards my work. Excellent English language comprehension.
I can be very useful and a great contribution to your team. Since my main objective to my clients is to give an Outstanding Results, Long term relationship, Professionalism, and leave them 100% satisfied with my work.