Top Rated Independent Contractor - Accounting; AR, Billing,

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

December 4th, 2024 (yesterday)

Member Since

January 19th, 2018

Profile Description

I worked as a Technical Support representative at Teleperformance Philippines (Verizon). While working in the position, I answered inbound telephone calls and assisted customers with resolving technical issues they were experiencing with their computers and modems. I utilized excellent customer service and technical knowledge skills. I was able to successfully resolve any technology issues and I have extensive knowledgex of computer technology and have kept abreast of the frequent changes that occur in applications and hardware as technology advances. I thoroughly enjoy helping people solve technical problems.

During my  years of Credit and Collections Admin experience with Google (Stakeholder). I acquired a host of transferable skills and accomplished the following:>In five short years, I’ve helped lead my team to the number one spot global (APAC, EMEA and North America) in terms of collections reduction and efficiency. We are consistently reaching 1.2 Billion USD receivable target month over month. We are also steadily beating our Service Level Agreement 130% over target.>Working Closely with business towers conducting Failure Mode Error Analysis; Identfying process gaps and creating quick wins [solution] in each identified process and sub process.> Experienced with dealing with the client in reviewing processes and agreeing prioritisation of processes.> Takes charge in obtaining proper escalation procedure handling, with emphasis on timeline, client management, and resolution.>Using company performance management program :Appraise, coach, provide feedback and guidance.> I can format reports, letters, memos, and tables using M.S Word and M.S Excel. I can prepare Google spreadsheets, docs, slides, forms and databases.