Samantha

Team Lead

95 ID PROOF
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Overview

Looking for full-time work (9 hours/day)

at $8.59/hour ($1,699.99/month)

Associates degree

Last Active

February 23rd, 2025 (today)

Member Since

January 7th, 2018

Profile Description

A dedicated, hungry for learning and continuously challenging oneself.and a dedicated professional with 15 years of experience in customer service handling Retail, Financial and Property and Casualty Insurance accounts. Transitioned into a Process Trainer role, where I led training sessions, ensuring seamless knowledge transfer and process Upgrade to see actual infow as a Team Leader, I focus on driving performance, mentoring, coaching and optimizing workflow efficiency. With strong leadership, communication, and analytical skills, Fostering a high-performing work environment. Passionate about employee development and customer excellence,continuously striving to enhance service standards and operational success while motivating the team to achieve business goals.

Top Skills

Experience: 5 - 10 years

I was a process trainer for Travelers Property and Casualty Insurance and Other Personal Lines where I teach new hires how to quote, make endorsements and discuss home coverage and deductibles as well as underwriting guidelines. This also includes sending of insurance documents and billing explanation and payment processing

Experience: 5 - 10 years

I was a process trainer for Travelers Property and Casualty Insurance and Other Personal Lines where I teach new hires how to quote, make endorsements and discuss home coverage and deductibles as well as underwriting guidelines. This also includes sending of insurance documents and billing explanation and payment processing

Experience: 5 - 10 years

I was a process trainer for Travelers Property and Casualty Insurance and Other Personal Lines where I teach new hires how to quote, make endorsements and discuss home coverage and deductibles as well as underwriting guidelines. This also includes sending of insurance documents and billing explanation and payment processing

Other Skills

Experience: 1 - 2 years

Trained for buying, selling, registration and mediations.

Experience: 10+ years

Inbound and Outbound calls for retail, financial and insurance verticals.

Experience: 5 - 10 years

Dynamic professional with expertise as a Team Lead, Insurance Representative, and Training & Delivery Specialist. Proven track record in customer service excellence, team management, and delivering impactful training programs. Adept at building client relationships, driving process improvements, and achieving organizational goals with a focus on quality and efficiency.

Experience: 2 - 5 years

Collaborate with team members and provide guidance, coaching and knowledge assistance to meet individual scores and team scores to reach goals provided by clients.

Experience: 2 - 5 years

Experience: Less than 6 months

Monro auto service and tire center

Experience: 10+ years

Experience: 10+ years

Experience: 5 - 10 years

Experience: 6 months - 1 year

Processing of student loans, disbursement, billing and payments, processing deferment and forbearance.

Experience: 2 - 5 years

I was a process trainer for Travelers Property and Casualty Insurance and Other Personal Lines where I teach new hires how to quote, make endorsements and discuss home coverage and deductibles as well as underwriting guidelines. This also includes sending of insurance documents and billing explanation and payment processing

Basic Information

Age
37
Gender
Female
Website
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Address
Baguio, Benguet
Tests Taken
IQ
Score:  113
DISC
Dominance: 48
Influence: 16
Steadiness: 9
Compliance: 27
English
C1(Advanced)
Government ID
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