Short Term Rentals Expert/Property Manager

Overview

Looking for part-time work (5 hours/day)

at $10.00/hour ($1,100.00/month)

Bachelor's Degree

Last Active

February 8th, 2025 (today)

Member Since

December 15th, 2017

Profile Description

Skilled Portfolio Support Manager with extensive expertise in operational support for portfolio managers and over 17 years of professional experience, including 4 years in the Short-Term Rental industry across the Australian and US markets. Proficient in managing properties ranging from 5 to over 300 listings, ensuring customer satisfaction, efficiency, and excellence in operations.
Core Competencies
• Operational Expertise: Supporting portfolio managers by streamlining property operations and facilitating
effective communication between teams.
• Guest Services: Specializing in resolving issues, managing reviews, and handling booking communications
for medium- and long-term stays.
• AI Integration and Automation: Leveraging AI tools such as HostAI, ChatGPT, and Co-Pilot to improve
efficiency in property management processes.
• PMS Proficiency: Advanced expertise in property management systems like OwnerRez and Homhero,
ensuring optimal listing performance and streamlined operations.
• Bond Claims Management: Experienced in handling bond claims across platforms like Airbnb and other
booking systems, ensuring compliance and timely resolutions.
• Technology Proficiencies: Skilled in utilizing smart property tools, including:
o Minut: Noise monitoring for enhanced guest compliance.
o Wyze: Surveillance solutions for property safety.
o Nest: Managing climate control to improve guest experience.
o Nexx: Secure gate and remote access management.
o GetProperly Cleaning App: Proficient in using GetProperly for loading and tracking cleaning
requests, updating cleaner checklists, and ensuring property cleanliness.
• Project Management Tools: Experienced in using project management tools like:
o Asana, Upgrade to see actual info (beginner), for task and team collaboration.
o HubSpot, Salesforce, for CRM management and business operations.
• Communication and Collaboration Tools: Experience with tools such as:
o Slack, MS Teams, Zoom for effective team collaboration and virtual communication.
• Social Media Management: Basic skills in managing social media, including updating story posts on
Instagram.
• Basic Accounting and Reconciliation: Experience with basic accounting tasks and reconciliation using
RMS tool.
• Listing Onboarding: Experienced in adding and onboarding new listings from scratch on platforms
including Airbnb, Upgrade to see actual info, and Vrbo/Homeaway.
• Wedding Inquiry Platforms: Experienced in onboarding and adding listings to wedding inquiry platforms
such as Peerspace, Zola, The Knot, Wedding Wire, and Wedding Pro for US event rentals.
• Revenue Reporting: Responsible for monthly revenue reporting and handling other ad hoc tasks as
required by portfolio managers and teams.