VA/ CSR

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 19th, 2024 (3 days ago)

Member Since

November 26th, 2017

Profile Description

Experienced professional with over 13 years in the call center and recruiting industries, specializing in customer service, leadership, and operations management. Demonstrated success managing accounts across diverse sectors, including travel, finance, healthcare, and recruiting.

Key achievements include a rapid promotion to Team Lead at IntouchCX, where I managed the Airbnb account. In this leadership position, I was responsible for performance monitoring, quality audits, record-keeping, scheduling, and cross-department collaboration. Prior being on the Team Lead role, I started as a customer service representative. My role involved supporting guests and hosts through phone, chat, and email, addressing booking issues, technical concerns, and listing support.

As a Senior Team Manager at PSG Global Solutions, I led a team focused on fulfilling client recruiting needs, covering everything from lead generation and interviews to onboarding.

Known for precision, critical thinking, and a proactive approach to issue resolution, I excel at fostering team confidence and ensuring effective, preemptive solutions to challenges. My skill set includes strong organizational abilities, time management, adaptability, decision-making, and client relationship building.