Remarkable Customer Experience Specialist and Admin Support

Overview

Looking for full-time work (8 hours/day)

at $10.60/hour ($1,865.60/month)

Associates degree in Electrical Technology

Last Active

November 26th, 2024 (today)

Member Since

November 23rd, 2017

Profile Description

Hello there! I'm
Eve, a passionate and dedicated Customer Experience Specialist with a proven
track record in the dynamic world of call centers and virtual assistance. My
journey in the Philippines' call center industry began in 2011, and in 2020, I
embraced the world of virtual assistance, broadening my skillset and reach.
 
Over the years, I've
honed my skills across various domains, ensuring exceptional service delivery
and customer satisfaction. Here's a glimpse of the areas I've excelled in:
 
Customer Service
Sales and Retention
E-Commerce
Technical Support

Email and Chat
Support
Escalations
Invoicing and
Collection
General Admin and
Data Entry
Appointment Setting
 
Being a Customer
Experience Specialist is a fulfilling job - knowing I will be able to help
customers resolve their concerns and make one person happy with the service I
provide excites me. I believe that the sets of skills that I was able to
enhance through the years are very essential for the best customer service
experience, such as patience, empathy, clarity, enthusiasm, and willingness to
help.
 
 Essential tools and software that I have
experienced: CRM Systems (Zoho, Freshworks, Salesforce, Siebel) MS Office
(Word, Excel, PPT) Canva (For that extra creative touch) Google Suite (Sheets,
Calendar, Drive) I'm committed to personal and professional growth, and I've
invested in my development through various training programs, including: Team
Lead Preparatory and Leadership Training Coaching Workshop As a full-time
freelancer, I offer flexibility in my working hours. I can seamlessly adapt to
Australian or U.S. bus
 
Essential tools and
software that I have experienced:
CRM Systems (Zoho,
Freshworks, Salesforce, Siebel)
MS Office (Word,
Excel, PPT)
Canva (For that
extra creative touch)
Google Suite
(Sheets, Calendar, Drive)
 
I'm committed to
personal and professional growth, and I've invested in my development through
various training programs, including:
Team Lead
Preparatory and Leadership Training
Coaching Workshop
 
As a full-time
freelancer, I offer flexibility in my working hours. I can seamlessly adapt to
Australian or U.S. business hours, ensuring that I'm available when you need me
most.
 
Let's connect and
explore how I can bring my wealth of experience and dedication to your team or
project. Together, we can deliver exceptional customer experiences and drive
success!