Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

April 6th, 2025 (yesterday)

Member Since

November 14th, 2017

Profile Description

Core Customer Service & Communication Skills:
Active Listening: Essential for understanding customer needs and resolving issues.
Verbal and Written Communication: Clear, concise, and professional communication in all forms.
Interpersonal Skills: Building rapport, empathy, and maintaining positive relationships.
Problem-Solving: Identifying and resolving customer issues efficiently.
Conflict Resolution: Handling difficult customers and de-escalating tense situations.
Patience and Empathy: Dealing with frustrated or upset customers with understanding.
Time Management: Prioritizing tasks and managing time effectively in fast-paced environments.
Multitasking: Handling multiple customer inquiries or tasks simultaneously.
Feedback Collection and Analysis: Gathering customer feedback to improve service.
Technical Support Skills:
Technical Troubleshooting: Diagnosing and resolving hardware and software issues.
Technical Documentation: Creating and maintaining clear and concise technical documentation.
Remote Support: Providing technical assistance remotely.
Network Troubleshooting: Basic understanding of network connectivity and troubleshooting.
Software Application Support: Expertise in specific software applications.
Hardware Troubleshooting: Knowledge of hardware components and their functionality.
Database knowledge: (depending on the type of technical support)
Ticketing Systems: Experience with ticketing systems (e.g., Jira).
Recruitment Skills:
Sourcing and Screening: Identifying and screening qualified candidates.
Interviewing: Conducting effective interviews to assess candidate suitability.
Talent Acquisition: Developing and implementing recruitment strategies.
Onboarding: Facilitating the onboarding process for new hires.
Relationship Building: Building relationships with candidates and hiring managers.
Job Posting and Advertising: Creating and posting effective job advertisements.
Negotiation Skills: Negotiating salaries and benefits with candidates.
Fraud Specialist Skills:
Fraud Detection and Prevention: Identifying and preventing fraudulent activities.
Risk Assessment: Evaluating and mitigating risks associated with fraud.
Data Analysis: Analyzing data to identify patterns and trends related to fraud.
Investigation Skills: Conducting thorough investigations into suspected fraud cases.
Compliance Knowledge: Understanding and adhering to relevant regulations and policies.
Attention to Detail: Meticulous attention to detail in identifying discrepancies.
Analytical Skills: Strong analytical skills for identifying fraudulent patterns.
Reporting: Creating detailed reports of fraud investigations.
Transferable Skills:
Problem-Solving: A skill that is used in every job listed.
Adaptability: Ability to adapt to changing environments and priorities.
Analytical Skills: Analyzing information and making informed decisions.
Organization: Managing multiple tasks and prioritizing effectively.
Teamwork: Collaborating with colleagues to achieve common goals.