Bilingual - Indonesian Technical Support 

Overview

Looking for part-time work (4 hours/day)

at $10.73/hour ($943.99/month)

Bachelor's Degree

Last Active

November 23rd, 2024 (4 days ago)

Member Since

October 25th, 2017

Profile Description

Profile SummaryExperienced Bilingual (Bahasa and English) Technical Support Specialist and Accounts Payable Professional with over 15 years of combined experience in customer service, technical support, and finance. Adept at navigating complex financial tasks and technical troubleshooting with strong communication, problem-solving, and organizational skills. Proven ability to deliver high-quality customer support, resolve issues efficiently, and manage detailed financial records.Key Skills and Expertise:Technical Support & Customer Service: Skilled in handling customer inquiries via phone, email, chat, and SMS. Experienced in troubleshooting technical issues with hardware, software, and telecom products. Proficient in guiding customers through account management, purchases, and resolving product-related problems.Finance & Accounting: Strong background in invoice processing, account reconciliation, and financial reporting. Knowledgeable in accounts payable principles and software. Experienced in managing EFT payments, resolving discrepancies, and performing detailed audits.Multilingual Communication: Fluent in both Bahasa (Indonesia and Malay) and English, with excellent verbal and written skills. Skilled in providing bilingual support and communicating technical or financial information clearly to diverse audiences.Problem-Solving & Attention to Detail: Proven track record in identifying and resolving technical issues, vendor discrepancies, and customer complaints. Ability to analyze complex problems and implement effective Upgrade to see actual infoanizational & Multitasking: Adept at handling high volumes of transactions, managing time-sensitive tasks, and maintaining detailed records. Experience with remote support tools, iUpgrade to see actual info management, ticketing systems, and e-commerce environments.