Lead Gen/ VA/ CSR/ Senior Analyst/ Data Entry/ Appointment S

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Bachelors degree

Last Active

November 11th, 2024 (2 days ago)

Member Since

October 19th, 2017

Profile Description

Customer Service Skills - I have 11 years overall customer service experience. I was a full time Ground Steward at ZestAir PH for 2 years while doing Radio Jock thing on the side. I was with Telus for a year and was a Customer Representative for a debit card (GreenDot). I spent 5 years with Ingram Micro LLC as Customer Care agent for Upgrade to see actual info and was transferred to Shipwire. Under Shipwire, I was able to gain experience with LeadGen on Sales side, Customer Care and was also promoted to a Dedicated Support which focused on 3 big accounts (Nuheara, Eightsleep and Peak Design). And recently with Shopee for 2 years. Within that 2 years, I was transferred from different LOBs (Live Chat, Phone Call, Email Support). I was also promoted to Fraud Senior Analyst.  I had 2 virtual jobs as a freelancer , VA - Loan Processor for BlueAcorn which was a project for 6 months and then as a LeadGen with Reveel for a year. 

Organizational Skills - When there are times that we have high volume of cases, I make sure that everything is organized especially on which cases to handle first.

Teamwork Skills and  Collaboration Skills - I believe that I do not know 100% of the process so I make sure that if I need help, I tap someone from the team and if someone from my team is in struggle of something, I make sure to help out. 

Adaptability - As mentioned above, I was transferred from different LOBs as that was what the business needed. I always make sure that I go above and beyond what is expected of me.

Strong work ethic - it exemplifies one's determination to do the best job Upgrade to see actual infodividuals with a strong work ethic derive greater satisfaction from their work because they are fully engaged in what they are doing every day.

Critical Thinking Skills
Problem-Solving Skills
Decision Making Skills
Language SkillsAdministrative Skills