Customer Service Associate 

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

Undergraduate in BS. Psychology

Last Active

March 31st, 2025 (4 days ago)

Member Since

October 13th, 2017

Profile Description

Virtual Medical Assistant | Customer Support | Appointment Scheduling
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I am dedicated Healthcare Virtual Assistant with extensive experience in supporting medical professionals and organizations in delivering efficient patient care. Proficient in managing administrative tasks, scheduling appointments, handling medical records, and facilitating communication between patients and providers. Committed to maintaining high standards of confidentiality and compliance with healthcare regulations.
Key Skills:
• Patient Management: Skilled in appointment scheduling, follow-ups, and patient communication.
• Medical Documentation: Experienced in maintaining accurate medical records and documentation. Obtaining pre-authorization from insurances.
• Billing and Insurance: Knowledgeable in medical billing processes, collections and insurance verification.
• Software Proficiency: Familiar with EMR/EHR systems (Allscripts, ModMed, Aprima, Kareo, ECW, KIPU, Sunwave)
• Excellent Communication: Strong verbal and written communication skills, ensuring clear interactions with patients and healthcare teams.
Areas of Expertise:
• Administrative Support
• Patient Care Coordination
• Data Entry and Management
• Medical Terminology
• HIPAA Compliance
• Customer Service Excellence
Professional Approach:
A proactive and organized individual focused on enhancing the efficiency of healthcare operations. Passionate about improving patient experiences and supporting healthcare providers in delivering exceptional care.