Senior Customer Service Officer/Trainer/Team Leader

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Bachelors degree

Last Active

January 26th, 2025 (9 days ago)

Member Since

September 28th, 2017

Profile Description

I am your Senior Officer in Customer Service and Green Belt Six Sigma trained licensed engineer from the University of the Philippines that chose a career in the BPO industry.

I worked with ANZ (Australia New Zealand Bank) for 5 years where I've held multiple roles. As a Senior Officer for Mortgage Collections/Customer Service, I became proficient in profiling accounts and negotiating with different kinds of customers.  I helped them with their inquiries via phone or email support and process their payments.  As an SME (Subject Matter Expert), I handled escalations and complex cases as I support the whole team as well. I am also responsible for daily hub-wide announcements and process update dissemination. This paved the way for me to become a process-improvement champion.

As an administrative assistant to my manager, I did weekly planning and forecasting to ensure our work allocation and calendar schedules are in sync to maximize team productivity. I was also given the responsibility to become a trainer/team leader because of my high-level of understanding of our products and team building Upgrade to see actual info was a challenging role but it kept me driven as I practice active management. This role had made me competent in doing research and data analysis as they are an integral part of my daily/weekly report to our stakeholders.

My 4 years of home-based work experience includes working as an Enrollment/Student Advisor for Independence University and as a Virtual Assistant (VA) for an affiliate marketer (adding website articles and SEO) I also have a background in appointment setting, research survey, sales, sourcing and procurement.

I am a self-starter and a process-oriented professional looking to develop a long-term career where I can contribute to your company's success.