Position: Customer Service Representative
Job Description:
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Contributes to team effort by accomplishing related results as needed
• Maintains customer records by updating account information.
Position: Technical Support Representative
Job Description:
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
• Pitch for sales
Position: Team Leader (Promoted)
Job Description:
• Handling complaints (from both staff and customers)
• Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient manner
Experience: Less than 6 months
Been working in a BPO industry for 12 years
Experience: Less than 6 months
Experience: Less than 6 months
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