Senior VA |Customer Support Management & Quality Assurance

Overview

Looking for full-time work (9 hours/day)

at $10.00/hour ($1,980.00/month)

High school diploma

Last Active

November 18th, 2024 (today)

Member Since

September 5th, 2017

Profile Description

As a dedicated and detail-oriented professional, I bring a versatile background encompassing expertise in Quality Assurance, Virtual Assistance, Supervision, Customer Service, Sales, Training, E-commerce, and Dropshipping. My extensive experience ensures the highest standards in product and service delivery through effective quality control processes.

With a proven ability to coach and motivate teams, I excel in providing real-time support, managing administrative tasks, and addressing both internal and external escalations. My exceptional organizational and communication skills, combined with an in-depth understanding of products, procedures, and processes, enable me to deliver customized quality assurance solutions tailored to client needs.
Whether it’s handling multiple E-commerce accounts, creating SOPs and training guides, or managing customer service and sales operations, I am committed to delivering exceptional service and support. My proactive approach and commitment to excellence make me a valuable asset to any team, ensuring that client expectations are not only met but exceeded.

**Key Skills:**
- Virtual Assistant expertise
- Exceptional organizational and communication skills-
 Quality Assurance and Control
- Team coaching and motivation
- Real-time support and escalation handling
- Administrative task management
- Customer Service and Sales Management- Training and Development- E-commerce and Dropshipping- Analytical Thinking and Problem Solving

**Technical Proficiencies:**
- Freshdesk, Deputy, Square, WordPress
- Google Workspace & Google Apps- Shopify, Trello, Slack, Duoplane
- Microsoft Office, AS400, ReAmaze- Houzz, JustCall, MightyCall, Avaya
- Google Ads, Google Merchant Center, Shopify Partners- PayPal, Klarna, Afterpay, Upgrade to see actual info, Zapier

With a strong work ethic, adaptability, and a commitment to continuous learning, I am eager to bring my expertise to your organization and contribute to its success.

Let’s connect to discuss how I can support your business objectives and enhance your operational efficiency.