Freelancer | VA | Human Capital & Recruitment|Audit & Compli

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 26th, 2024 (today)

Member Since

September 4th, 2017

Profile Description

Extensive contact center experience spanning operations, training, and leadership Upgrade to see actual infotablished and proven success in process development and execution, people management, and coaching with high positive impact to employee engagement, customer experience, performance, client relationship, revenue capture, and cost reduction.

I have 20 years work experience, 12 years of those are in the call center industry, from Customer Service to Technical and Billing Support. I can do phone, email, chat and forum support. Here is a summary of my accomplishments and skills:

• 3 years Supervisory/Managerial Experience in Handling a Cluster of Specialists and Agents in Human Relations (Government Benefits, Company Benefits, Employee Relations, Documents Management/Liaison, Audit and Compliance, Payroll, Corporate On-Boarding and Off-Boarding, Oracle Data Management, Recruitment/ Talent Acquisition).
• 1.5 years of Global WorkForce Management and Analysis including Disaster Management and Business Continuity Program processes.
• 1 year experience in Queue Management handling 20-25 Forum Moderators for a leading email service provider.
• 6.5 years experience in Technical Support, Customer Service Support, and Billing Support in all types of medium namely: Voice, Chat, Email, Forum Moderation
• Marketing Management: handling mass email marketing via MailChimp, Zoho and Gmail; mass SMS via Mosio; responsible for updating Facebook pages with interesting and eye-catching content; responsible for quick turn around to answer all customer inquiries and concerns via social media platforms and applications (Whatsapp, viber, WeChat, Messenger, Hangouts).
• Handles ecommerce store in Shopify, Amazon and Lazada
• Experience in procurement processing, payroll and documents management.
• Knowledgeable in SMM, SEO, Lead Generation, Online, Web, Internet Marketing, Blogging, Content Writing.
• Knowledgeable in imaging and video editing tools such as but not limited to Pixlr, Canva, Adobe, Powtoon
• Knowledgeable in WordPress, Google Suite and Google Voice, Communication apps (Upgrade to see actual info, Uberconference, RingCentral, Zoom, etc…) and social media platforms like Instagram, Facebook, Twitter, Linkedin, YouTube, Stumbleupon, Tumblr, Pinterest.
• Knowledgeable in Real Estate processes (US)
• Proficient in Oracle Database System, Kronos Timekeeping and Systems Applications and Products (SAP) software.

I started as a representative in 2005 and my last position was being a Human Resources Supervisor. Because of my supervisory and schedule management experience, I am used to meeting short deadlines and ever changing rules and processes. I find it challenging to resolve things and always have a contingency plan in place if I encounter any issues or concerns. I am a person you can rely on even if you are away on vacation or not in the office.

My goal is to always think of ideas and ways to help the company grow, I want a steady and long term employment that can benefit both of us.

I look forward to working with you. Thank you!