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IT Helpdesk Representative

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

August 29th, 2017

Profile Description





With 3 years experience As an IT Helpdesk Representative under The Coca - Cola Company, I'm responsible for creating an iUpgrade to see actual info report. Receive calls from employees needing help fix and set up printers, scanners, computers, Tablets, and phone-related issues (Hardware and software), I know also know SAP, CCSN, Airwatch Console and?? Skype as they are the majority of calls that I receive. With 7 Years of experience I have also worked with AT &T as a technical support representative and other companies like Time Warner Cable, and CincinnatiBell Fioptics. As a Technical Support Representative for the said Telecoms Company I work on troubleshooting Internet connection, browser issues, emails, Computer Networking and other IT related Issues. I also have Experience in and knowledge of LAN and WAN networks, TCPIP networking, DNS, DHCP, and HTTP.
Proficient with Microsoft Windows (XP, Vista, Windows 7/8/10), Macintosh, Adobe Acrobat. PC hardware, software applications, and Microsoft Office Suite applications.



Top Skills

Customer Support » Phone Support

Office and Administration » Data Entry

Customer Support » Phone Support » English Speaking

Office and Administration » Email Management

Other Skills

Marketing » Social Media Management » Facebook marketing

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Basic Information

Age
39
Gender
Male
Website
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Address
Maragondon, Cavite
Tests Taken
IQ
Score:  109
DISC
Dominance: 18
Influence: 14
Steadiness: 35
Compliance: 33
English
C1(Advanced)
Government ID
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