Current Employment Status:
Hired Full Time on Nov 12, 2021
I have more than 12 years of customer service experience supporting US healthcare accounts. I am trained with basic call center KPIs. My expertise would be claims, billing, healthcare benefits, enrolment and coverage for providers and member. For a year I was also part of the escalation team dealing with complaints and high level payment adjustments.
Adept in communicating through phone, e-mail and tickets with clients.
I am also particular on issue resolution, driving productivity and managing quality goals.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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