Current Employment Status:
Hired Full Time on Nov 12, 2021

Grace

Customer Service

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Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Bachelors degree

Last Active

March 20th, 2025 (2 days ago)

Member Since

August 26th, 2017

Profile Description

I have more than 12 years of customer service experience supporting US healthcare accounts. I am trained with basic call center KPIs. My expertise would be claims, billing, healthcare benefits, enrolment and coverage for providers and member. For a year I was also part of the escalation team dealing with complaints and high level payment adjustments.
Adept in communicating through phone, e-mail and tickets with clients.
I am also particular on issue resolution, driving productivity and managing quality goals.

Basic Information

Age
38
Gender
Female
Website
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Address
Sariaya, Quezon
Tests Taken
DISC
Dominance: 22
Influence: 11
Steadiness: 22
Compliance: 45
English
C1(Advanced)
Government ID
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