Overview
Looking for full-time work (8 hours/day)
at $13.75/hour ($2,420.00/month)
Bachelors degree
Last Active
December 29th, 2024 (21 days ago)
Member Since
August 25th, 2017
Profile Description
I've been in the BPO industry for more than 10 years specializing in Collections and Customer Service. I started as an agent 10 years ago and got promoted to a several Managerial positions such as: Team Manager, Quality Supervisor, Quality Manager - where I lead the Centralized Quality Monitoring team responsible for the entire organization's call quality and compliance and lastly, Training and Performance Improvement Manager (Acting Senior Manager) - this is my current position and I'm overseeing the entire Financial Vertical of Alorica which has multiple programs. All Manager of these programs roll up to me directly. I manage, direct & lead Training & Performance Improvement team for one or more contact center locations and client accounts.
Motivate and develop staff to ensure effective delivery of Training and Total Customer Experience through meeting & exceeding Company expectations and client KPIs.
Top Skills
Other Skills
Basic Information
- Age
- 39
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, NCR
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 0
- Influence: 0
- Steadiness: 0
- Compliance: 0
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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