Application Support and Onboarding Specialist

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors degree

Last Active

November 19th, 2024 (5 days ago)

Member Since

August 16th, 2017

Profile Description

Skills and Qualifications:

- Proficient in using computer programs and applications and multi operating System, Windows, MAC , Linux.


-Experience in implementing IT business systems such as ERP, CRM, POS, Electronic Medical Records, Practice Management Software and Asset Management systems.

-Experience and demonstrated ability to define requirements, develop project plans, manage project deadlines, and report on post-project success and gap analysis.

-Strong problem solving and analytical/technical skills.

-Experience with project management process improvement, best practices and tools.

-Ability to manage multiple tasks and projects, set priorities and deliver results.

-Ability to perform under pressure and meet deadlines.

-Exemplary communication skills (persuasive written, compelling oral)

-Flexible and resourceful.

-Ability to write documentation and FAQs highly desirable.

-Experience in Data integration and implementation (API)

-Experience managing B2B SaaS product implementations

-Strong knowledge of different software development methodologies (Kanban, Agile, Scrum).

-Experience using a Project Management tool such as Upgrade to see actual info, Hive, Evernote, Sharepoint, O365, Google Suite

-Open to working different shifts to accommodate customer timezone (e.g. APAC or North America Hours)

Day to Day Role:

- Root cause analysis of client concerns utilizing our online web-based & mobile applications

- Handle ticket intake and escalations and other ticket related responsibilities

- Identifying Problem tickets and associating iUpgrade to see actual info (quickly identify trends) 

- Collaborate  with Developers/Data Engineers

- Triaging and investigating bugs and test tickets 

- Establish troubleshooting procedures to help support personnel and end users interact properly with the
applications/products (Knowledge Base Documentation)

- Host troubleshooting calls with clients to identify issues and re-educate on product(s) (UAT/Training Sessions)

- Answer product questions from other members of the team 

- Refine and automate regular processes, track issues, and document changes.

- Work collaboratively with Business Managers to deliver enhancement requests for software implementation.

- Software Testing

- Sprint Planning (JIRA)