A+ eCommerce VA, Customer Support, Supply Chain

Overview

Looking for full-time work (8 hours/day)

at $10.91/hour ($1,919.98/month)

Bachelors Degree

Last Active

December 17th, 2024 (5 days ago)

Member Since

August 10th, 2017

Profile Description

Delivering top-tier service across Business Operations, Procurement, Inventory Management, Logistics, Demand Forecasting, Order Management, Customer Support, Invoicing (AP and AR), and E-Commerce Solutions.

I bring seasoned proficiency with over 7 years of experience in e-commerce operations, including supply chain management, logistics, and B2B and B2C order processing. I specialize in optimizing workflows for heightened efficiency and precision, leveraging robust analytical and problem-solving abilities, and always prioritizing detailed results.

- Focusing on client satisfaction 
- Operations Strategic Planning
- Optimizing Supply Chain Efficiency

Why work with me?
I am a versatile eCommerce virtual assistant, skilled in improving your processes and streamlining your supply chain operations.

Industries I've worked with include:- Cosmetics- Promotional products- Logistics and warehouse services (3PL)- Chocolate distributors- Print on demand...and many more!
Here's what I bring to the table:

Billing and Invoicing
- Account Receivable and Payable Management
- Follow-up due invoices
- Payment processing through different portals
- Adding invoices using QBO
- Bank transaction reconciliation

E-COMMERCE OPERATIONS
- Manages eCommerce Stores 
- Process optimization
- Leading order fulfillment team
- B2C and B2B Order Management
- Customer Support
- Manages Chargeback and Dispute (PP & Shopify)
- Setting up shipping rates and zones in Shopify
- Inventory Management and SKU Creation
- Product sourcing and listing
- Import and manage reviews
- Data management

SUPPLY CHAIN MANAGEMENT
- Demand forecasting and planning
- PO and ASN management
- Creating barcodes using GS1
- Booking forwarder via email and systems (DHL/Flexport)
- Warehouse management
- Inventory management
- Recording of received stocks of FG, byproducts, raw materials, and components
- Reconciliation of goods receipt vs. shipped
- Stock Transfer (Dear/Business Central)
- Create assembly and finish goods listing on Dear, Business Central, and WMS
- Monitoring shipment and customs clearance
- Amazon Seller Central Inventory Replenishment
- SKU Creation in WMS

E-commerce Tools:
- Amazon Seller Central 
- Woocommerce 
- Shopify Plus
- Magento
- Dropify
- Oberlo
- DSers
- Print on Demand
- AliExpress/ Alibaba
- Loox, Areviews, AliReviews

ERP System
- Dear (Cin7 Core)
- Dynamics 365 (Business Central)
- Cin7 Orderhive

Logistics Platform
- Flexport- Priority1- World Options- DHL Portal- Janio
3PL Portals
- Qlik (fulfillment, inventory management)
- Shipmonk
- Mintosft
- AMS
- Sanmar, S&S Activewear, Alphabroder, One Stop Inc.

Customer Support System
- Gorgias
- Freshdesk
- Zendesk
- Zohomail

Project Management Tools
- Trello
- Asana
- ClickUp
- Notion
- Airtable

Other Tools Used
- Quickbooks Online
- Xero
- Google Suite
- Microsoft Office
- Brightree
- Nextiva

Ready to embark on a partnership that can revamp your supply chain department and streamline your operations processes?

Let's schedule a discovery call at your convenience to get started.