Customer Service/ Data Entry

Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

December 12th, 2024 (24 days ago)

Member Since

August 1st, 2017

Profile Description

• Direct customer inquiries that will be received via phone or email
• Determine warranty entitlement
• Generate RMA reference numbers to customers per serial number
• Provide special handling of RMA requests per contractual obligations/sales contract such as advance exchange of parts or Repair and return scheme
• Estimate and provide Repair related costs, for pre-determined chargeable returns (out of warranty units and in-warranty but customer damaged units)
• Receive and review purchase orders for chargeable returns.
• Expedite shipment of units to the repair centers
• Issue invoice to customer by updating Oracle with the corresponding repair costs
• Ensure that repair of units and return to customer be done on time
• Process customer escalations of repair
• Request Failure Analysis/Corrective Action report from the FA center and forward it to the customer for review
• Assist other product support team members with customer escalations & critical or urgent calls
• Audit customer accounts and generate status reports for customers on request.
• Interact and with Finance on credit hold issues and resolve billing questions from customer inquiries.
• Interact with Service Parts Buyer for requesting parts and new units for replenishing the stock.
• Interact with Field Engineers for customer inquiries and concerns.
• Monitor, track and process/closed all RMA issued.
• Generate weekly report for IBM and HP
• Monitoring daily receiving log and on-hand report
• Review weekly scrap reports
• Review WIP reports sent every week