Data Visualization & Analyst | Excel expert

Overview

Looking for full-time work (8 hours/day)

at $6.80/hour ($1,196.80/month)

College level

Last Active

November 20th, 2024 (4 days ago)

Member Since

July 30th, 2017

Profile Description

Employment BackgroundUpgrade to see actual infoTechnical Support Representative
Telstra Pty. Ltd., Teleperformance-Troubleshoot to fix ADSL and Wireless services- Case management for complete resolution thru call
backs- Address customers with regular billing inquiries
 Upgrade to see actual infoMission Control Analyst (Real Time Analyst)
Telstra
Pty. Ltd., Teleperformance-Queue POC-Monitors
site to ensure optimal staffing level-Key daily
exceptions requests, updates schedules, responds to escalated issues and ad-hoc
requests-Completes
root-cause analysis to determine and quantify reasons for forecast variance and
recommends changes to enhance forecast accuracy and effectiveness
 Upgrade to see actual infoWorkforce Real Time Analyst
Sterling
Global Call Center-OIC for Site-Monitors
site to ensure optimal staffing level-Key daily
exceptions requests, updates schedules, responds to escalated issues and ad-hoc
requests-Completes root-cause
analysis to determine and quantify reasons for forecast variance and recommends
changes to enhance forecast accuracy and effectiveness
 
Workforce Associate Real Time Management
Concentrix
Vodafone
Pty. Ltd., Concentrix
Sprint
Pty. Ltd., Concentrix
HUMANA
Pty. Ltd., Concentrix-Monitors
site to ensure optimal staffing levelKey daily
exceptions requests, updates schedules, responds to escalated issues and ad-hoc
requests-In-charge
for holding meetings with Client and Operation Management with regards to
weekly performance.-Completes
root-cause analysis to determine and quantify reasons for forecast variance and
recommends changes to enhance forecast accuracy and effectiveness