Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

February 26th, 2025 (today)

Member Since

July 30th, 2017

Profile Description

I am a seasoned customer service and technical support professional with over a decade of experience in various roles and industries. My extensive background includes working with prominent companies like Go2, IQor, Teletech, Concentrix, and more. I excel in delivering exceptional customer service, resolving technical issues, and managing data entry tasks with precision and efficiency.Core Competencies:Customer Service: Skilled in handling customer inquiries, processing orders, managing subscriptions, and providing retention offers via phone, email, and chat.Technical Support: Proficient in troubleshooting hardware, software, and network issues, as well as configuring devices to ensure seamless functionality.Data Entry: Experienced in sourcing leads, skip tracing, maintaining organized filing systems, and managing end-of-day reports.Dispute Resolution: Competent in reviewing disputes on platforms like Stripe and PayPal, and creating team trackers for reporting purposes.Sales and TeleUpgrade to see actual infoeting: Capable of promoting services, converting leads to customers, and handling script-driven call flows.Professional Experience:Go2 Vegamour | Customer Service Representative
January 2022 – September 2024Assisted customers with subscription updates, product changes, rescheduling, and retention offers.Managed customer inquiries and processed orders, replacements, and refunds using Shopify.Handled disputes on Stripe and PayPal and created team trackers for reporting.Riverside Medical Consultant | Data Entry Specialist
March 2021 - November 2021Sourced leads, performed skip tracing, and maintained an organized filing system.Managed end-of-day reports.IQor
September 2019 - December 2020Technical Service Representative: Resolved customer complaints and technical issues with professionalism.Collection Representative: Assisted customers with payment extensions and service reconnections.Customer Service Representative: Promoted products and services, answered inquiries, and provided Upgrade to see actual infomand Science | Virtual TeleUpgrade to see actual infoeter
May 2018 - August 2019Promoted company services and converted sales leads to customers.Handled questions and objections following a script-driven call Upgrade to see actual infoetech
June 2012 - May 2018Channel Logistic Operations Center Consultant: Performed payment allocations, processed orders, and managed team emails.Dishonored Payment Representative: Investigated accounts and created daily reports using Excel.Post Application Credit Check Representative: Conducted fraud investigations and processed order approvals.Collection Representative: Assisted with payment extensions and service reconnections.Concentrix | Technical Support Representative
July 2010 - June 2012Resolved customer complaints and technical issues, configuring hardware and software to restore functionality.Unison Computer Solution | Field Service Engineer
May 2011 - June 2012Performed computer and network troubleshooting, assisting customers in identifying and resolving issues.Below is the link for my Curriculum Vitae.
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