E-Commerce Customer Service Manager/Amazon Shopify Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (today)

Member Since

July 23rd, 2017

Profile Description

With 10 years of expertise, I excel in managing diverse brands across Amazon and Shopify, specializing in beauty, healthcare, and skincare. Proficient in streamlining SOPs and templates, I provide top-notch customer service and successful leadership of remote teams.

My skills and services: 
10 years of customer service excellence in E-commerce
Proficient in phone, email, chat, and social media support
Strong leadership in managing remote agents
Expertise in order processing, fulfilment, returns, refunds, and replacements for Amazon and Shopify
Efficient customer service template development
Creating SOP
Social Media Management<8efe80624d780eba0c6493ec45140364>Facebook and Instagram management
Managing electric contracts, invoice
Manage 'high fraud risk' orders, and chargebacks
Respond to reviews or feedback
Social Media Management and Scheduling
File and document organization
Calendar and Schedule Management using Google Calendar, and CalendlyEmail monitoring and organizing
Research, Data Collection, and Data Entry
Influencer Management
Other administrative support

Brands I've worked with:
Dr. Arthritis
Ezpik
Venus Visage
Pilpoc
Ballotte
Kiddycare
Perfect Remedy
Protect Life
Baebody
Grace & Stella
Le Gushe
Dr. Moritz
Qure Skincare

Tools I use:
Canva
Manychat
Amazon Seller Central
Shopify
Walmart Central
Zendesk
Simpro
Slack
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Zoho
Edesk
Recharge
Shipmonk
Basecamp
Trello
Asana
Notion

Certifications: 
Shopify Management
Customer Relationship Management

Let's connect and bring exceptional customer service to your business!