Experienced Customer Service/Technical Support Representative

I started my journey as an email support with an e-commerce site, where my main responsibility is responding to new orders and order inquiries. The most recent is with a SaaS platform that caters to real estate agents in California. My main responsibility is to onboard new clients and respond to technical inquiries of existing clients.

My 10+ years of experience in the BPO industry revolves around handling the role of a Customer Service Representative or a Technical Support Representative. I have the opportunity to support different industries such as Telecommunication, E-Commerce, ISPs, and SaaS.

Providing phone support was one of the best things I liked when I started my career in the call center industry because not only that I get to speak to customers from another country but also because I get to apply my passion in resolving problems.

I have experience in providing support via Chat handling 3 concurrencies maximum. When handling support via Chat it is important that you have perfect writing skills and have to be a quick thinker in order to provide the solution because no client is willing to wait 10 minutes via a Chat line.

My 10+ years in the call center industry honed my skills and allowed me to speak the English language confidently, this helped in my success and why I have been awarded as top agent to whichever account I support.

Google Suite has been my primary tool since I started in the call center industry so you can be sure that you are hiring the correct virtual assistant.

I have experience with onboarding new clients to a platform that I supported in the past. With my perfect communication skills and great product expertise I was able to assist the team with bringing in new clients.

Collecting data including metrics data to help analyze team performance is where the experience is in terms of data entry. I can help prepare reports for you.