Customer Service Specialist & Technical Support Specialist 

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

January 24th, 2025 (3 days ago)

Member Since

July 16th, 2017

Profile Description

I started my career as a Customer support representative and a technical support representative with Intuit Quickbooks. I assist US business owners with their financial books using the software called Quickbooks, eventually become a consultant where my main role was to help them record money in and money out of their business, bank reconciliation, data entry, manage invoices, pay bills, online banking, creating reports, etc. I was also part of the sales team where we do outbound calls and identify if the Quickbooks user has the right software for their business. I also applied as a Customer support specialist and technical support specialist with Asurion insurance company in the United States where my main role was to provide troubleshooting steps for their appliances and if not successful, I will arrange and set service appointments for the customers. I'm responsible for setting appointments with different service centers in the US and calling service centers to make sure that they'll be available to provide service on the agreed date. I also worked as a VA for a few companies and individuals. I handle different tasks every day, including setting appointments, setting up ZooUpgrade to see actual infoetings, sending emails, managing social media, creating a logo, proofreading, and creating different content.
BPO EXPERIENCE- Inbound- Outbound- Sales- Customer Service- Technical Support

DATA ENTRY JOBS:
-Copying Financial Transactions of a business from online bank transactions to financial software.

COMPANIES I WORKED WITH Sutherland Global Services Convergys  Concentrix Asurion