Google Ads & Social Media Specialist

As an Executive Personal Assistant, I was the trusted go-to for both the administrative and personal needs of the CEO. I expertly managed a busy calendar, scheduled meetings, and coordinated detailed travel arrangements, all while maintaining the highest level of confidentiality and professionalism. I was proactive, anticipating needs and taking action before being asked, which significantly boosted efficiency. While the role was challenging, the satisfaction of being a valuable support made it incredibly rewarding.

As a Customer Service Representative in a BPO company, I was the first point of contact for our valued customers, providing top-notch service and support. I handled a range of interactions—phone calls, emails, and live chats—addressing inquiries, resolving issues, and ensuring satisfaction. I was well-acquainted with our products and services, which helped me give accurate information and personalized solutions. Whether it was placing orders, tracking shipments, or processing returns, I approached each task with a focus on problem-solving and keeping things calm in tricky situations. My goal was always to build positive relationships and make a real difference in our customers' experience with the company.

As a Quality Assurance Inspector in the Buy Off department, I was responsible for making sure products met high standards before they were shipped out. My job involved thorough inspections, quality checks, and noting any defects or issues. Paying close attention to detail was key, as even the smallest flaws had to be spotted. With a good grasp of quality standards for the semiconductor industry, I made sure everything met the required specifications. While the role had its challenges, it was rewarding to know I was helping ensure customer satisfaction and maintaining the company’s strong reputation.