E-Commerce Virtual Assistant / Customer Support

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

February 17th, 2025 (4 days ago)

Member Since

July 14th, 2017

Profile Description

As a dedicated and results-driven E-Commerce Customer Support and Business Development Specialist, I bring a wealth of experience and expertise to help businesses thrive in the competitive online marketplace. With a strong background in e-Commerce operations, customer service, and business development, I am well-equipped to drive growth, optimize processes, and enhance customer satisfaction.

**E-Commerce Expertise:**

I have a proven track record in managing and optimizing eCommerce platforms, particularly Shopify. My skills encompass a wide range of eCommerce functions, including product listing and management, inventory control, order fulfillment, and customer service. Highly adaptable and flexible when it comes to tasking. Willing to explore and learn more. Proficient with customer support software such as Gorgias & Zendesk. Monitor Shipbob exception orders to maintain on time deliveries of the products, collaborating with the warehouse team to make sure stocks are up to date and inform designated department in case of out of stock products to ensure proper communication with the team. 

**Business Development:**

My business development skills are focused on identifying growth opportunities, developing strategic partnerships, and expanding market reach. I am skilled at conducting market research, analyzing competitor strategies, and creating actionable plans to increase revenue and market share. 

 **Additional Skills:**

Customer Service: Providing exceptional customer support, handling inquiries, resolving issues, and maintaining high levels of satisfaction.
Project Management: Coordinating and managing projects to ensure timely delivery and successful outcomes. Familiarity with various project management tools like ClickUp. 
Technical Proficiency: Familiarity with various eCommerce tools and platforms, including Zendesk and Gorgias as well as Shipbob.
Communication: Strong verbal and written communication skills, with a focus on clear, professional, and effective interactions.

As an E-Commerce Customer Support and Business Development Specialist, I am committed to driving success for your online business through a combination of strategic insights, technical skills, and a passion for excellence. I am eager to contribute my expertise to help you achieve your business objectives and excel in the ever-evolving e-Commerce landscape.