Crypto Customer Support Specialist II|Blockchain Enthusiast

Overview

Looking for full-time work (6 hours/day)

at $16.00/hour ($2,112.00/month)

High school diploma

Last Active

December 30th, 2024 (4 days ago)

Member Since

July 4th, 2017

Profile Description

Hello, I'm Upgrade to see actual info, a dedicated professional with a passion for providing top-notch customer service in the world of cryptocurrency.

Coinbase Experience:
Role: L2 Support Specialist (Resolution Desk)
-Managed escalated customer inquiries via email, ensuring timely resolutions.
-Collaborated with different teams and Engineering teams to ensure bug issues were reported accurately.
-Received training across various departments, including Products, Wallet, Crypto, Payments
-Assisted front-line and Social Media agents through chats, providing essential information for issue resolution.

Binance Experience:
Role: L3 Support Specialist (English and Filipino Languages)
-Provided comprehensive support in chat and email, addressing customer issues.
-Handled escalated chats and emails, particularly for customers requesting higher support.
-Transferred across teams, handling various cases including Crypto Deposit/Withdrawal, Loans, Binance Card, and KYC.
-Served in the KYC Enterprise Support, ensuring due diligence for companies wishing to do business with Binance.
-Worked in the Internal SAR team, conducting in-depth checks on customer due diligence and surveillance of potential high-risk customers.

Why Connect?
I thrive in high-pressure environments, utilizing a positive working attitude and fluent English communication skills. My passion for the blockchain industry drives me to stay abreast of the latest developments. If you're looking for a versatile professional with a track record of delivering exceptional customer support in the crypto space.

What I'm Currently Seeking:
I am currently seeking new opportunities to leverage my extensive experience in customer support within the cryptocurrency industry. I'm eager to contribute my skills to a dynamic team and be part of innovative projects that push the boundaries of blockchain technology. Let's connect and explore how I can add value to your team!

#Cryptocurrency #CustomerSupport #BlockchainEnthusiast #CustomerSuccess#CryptoSolutions #CustomerEngagement