Customer Service - Team Lead

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 19th, 2024 (today)

Member Since

June 22nd, 2017

Profile Description

PROFESSIONAL EXPERIENCE
KeepTruckin Inc – PH Team Leader  (Home-based)KeepTruckin Inc.March 2018 – Present•Manages performance and daily operations of a team of sales representatives (Elite and Nesting Teams) and directs them to meet/exceed goals defined with clients•Develops individual results by maintaining policy and procedure resources; provides coaching; conduct training sessions; develop outcome improvement resources•Other duties includes employee development, reports generation and analysis
Sales Development Representative (Home-based)KeepTruckin Inc.July 26, 2017 – February 2018•Inbound and outbound calling to qualify potential customers from database•Learn and demonstrate a fundamental understanding of the Company technology – and ?clearly articulate capabilities and advantages to prospective customers•Accurately enter, update, and maintain daily activity and prospect information into ?Upgrade to see actual info database, including comprehensive and up-to-date client information•Provide continual input to the sales and marketing organizations in order to refine positioning and adapt to new market opportunities•Adhere to company quality standards and adjust performance according to feedback•Adhere to company rules of conduct and attendance policies

Department Selling Manager, Store OperationsMaster Shoppers Venue, Inc.March 15, 2017 – May 15, 2017Key Contribution:Responsible for the attainment of business targets through effective and aggressive sales strategies, staff motivation, service excellence, and cost management.Proposes sales targets and strategiesServes as a role model in excellent customer serviceMaximizes the use of information systems to review merchandise requirements and movementEnsures that subordinates are trained on their responsibilities and complies with the company policies and procedures rules and regulations.Implement measures to eliminate, if not reduce, merchandise loses/damages for improved Upgrade to see actual infocreases staff’s consciousness on merchandise security
Supervisor, OperationsSynnex – Concentrix Corporation, PhilippinesSeptember 2010 – March 14, 2017Key contribution:Manages a team of call center professionals. First line management who monitors and regulates employees in their performance of assigned or delegated Upgrade to see actual infothorized to recommend disciplining, promoting, rewarding and other associated activities. Ensures real-time coaching for performance improvement.Manages Customer Service Team for four years , particularly the Return Merchandise Authorization Department, to ensure all customer-related issues are being deliberated and resolve in a timely manner.Manages team players of Chat Support Program ensuringthat technical agents provide excellent and quality support for Linksys Devices through Chat support.
Customer Service Specialist, OperationsSynnex – Concentrix Corporation, PhilippinesMay 2007 – August 2010Key contribution:Provides customer service assistance to users of technology products such as mobile phones, computers and software products or other electrical good with replacement and return issues . Attempts to help end-users to resolve specific customer service related concerns with direct client engagements from our Head Office in Irvine California.Main Tasks:Handle all escalation calls to pacify irate customers to address issues real timeProcess Pre-paid Label RequestsProcess Store Call outCommunicate urgent issues to the Head Office
Customer Service Representative (Voice), OperationsSynnex – Concentrix Corporation, PhilippinesJune 2006 – April 2007Key contribution:Provides excellent customer support for Linksys Devices through Phone support. Pitch online support program that automatically set up the Linksys devices of thecustomers in North America.Assists customers in processing return and replacement of Linksys devices.Recognized for Top CSAT (Customer Satisfaction).
Firmware Technician (Voice), OperationsSynnex – Concentrix Corporation, PhilippinesMarch 2006– May 2006Key contribution:Provides quality technical support for Linksys Devices through Phone support. Assists customers in the initial setup and reconfiguration specifically to fix firmware issues of Linksys Products.Recognized for Top CSAT (Customer Satisfaction).Some of my key qualifications include:• Solid background in phone, email and chat support• Multiple excellence awards for Customer Service, quality and sales as Customer Service Specialist and a Team Lead• Team management includes Smart Coaching, managing the flow of day-to-day operations, motivating team work, listening to feedback, and providing clear communication for instructions• Solid background in areas where customer service, sales, root-cause analysis, data gathering and interpretation, action planning and execution, and management are important• Create reports to update the company of the team’s performance and progress• Adept in creating performance improvement strategies and follow through procedures to ensure successful implementation of the programs• Basic VA tasks training