Upgrade to see actual infoeting and Operations Manager

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

College Undergrad

Last Active

November 21st, 2024 (today)

Member Since

June 16th, 2017

Profile Description

Alltrius, Inc. 
Upgrade to see actual infoeting Manager/ Assistant Project Manager - October 2020 -February 2022
Send due emails and cadences using Salesloft
Schedule more than 100K email to send and get leads from prospective clients 
Monitor/ Replies to emails
Track progress and efficiency in Google Sheet
Schedule appointments to a calendar
Review and Quality Control Website projects
Provide feedback directly to the client the website and Assisting and training new hires (pertaining to all needs) Performs other assigned duties as needed.

Law Site Express Inc.

Operations Manager January 2020 - February 2022
• Overseeing a total of 5 Developers
• Review project output of each developer for Quality Assurance
• Touch base with client on preference and address ongoing issues with website 
• Reporting any system issue
•  Reports to the  President of the Company and Chief of Operations weekly and monthly progress


Law Firm Sites Inc. 

Upgrade to see actual infoeting Assistant  - July 2017 -November 2019
Upgrade to see actual infoeting/ Designs Manager - November 2019 - October 2020
Overseeing a total of 15 designers under roster 
Overseeing a total of 5 Upgrade to see actual infoeting agents under roster 
Review/ Assist the  designers templates/designs 
Review/ Assist the Upgrade to see actual infoeting task and performance 
Handling TeaUpgrade to see actual infoeting Sessions for the whole roster (discuss team performance, action plans and compliances)
Monitors productivity and performance (to the Chief of Operations and the President of the company)<8efe80624d780eba0c6493ec45140364>Email Client and Weekly Performance Report Report any system issue. 
Performs other assigned duties as needed.
Transcom-Asia

Smart Customer Service Representative - July 2013 – January 2014
• Responds to customers’ requests and orders via phone calls
• Verifies customers’ information and keying such into the database.
• Promotes products and encodes customers’ orders in the system
• Provides customers with various products and services information
• Provides billing information
• Deals with technical issues and extends further services

Comcast DST Retention Customer Service Representative - January 2014 - January 2015
• Responsible for taking customers’ requests pertaining to their cable equipment
• Identifies and resolves customer issues through intensive internet/cable/telephone researches
• Recognize; documents and alerts the supervisor of customer call trends.
• Responsible in responding to routine inquiries and complaints from customers
• Transfers customer calls to appropriate departments
• Performs other assigned duties as needed

Comcast DST Retention Floor Support - January 2015 – September 2015
• Demonstrating a great performance (Top agent January and August 2015)
• Floor support (both tenured and new agents)
• Assisting new agents (pertaining to all customer’s needs)
• Handling a teaUpgrade to see actual infoeting to new agents (sharing best practices and how to handle irate customers)
• Supporting ABAY until welcome to production ( Handling 20 Agents)
• Taking supervisor’s calls
• Monitors the productivity and performance (reporting to operations manager and Team specific performance)
• Monitoring compliance using RTA
• Flagging agents with long calls/ reinforcing to follow the break schedules
• Reminding everyone (agents- on behalf of the supervisors) to complete all the compliance quizzes
• Reporting any system issue
• Performs other assigned duties as needed

Comcast CSG Billing Operations Supervisor and Team Leader - September 2015 – June 2016
• Overseeing a total of 16 agents under roster
• 16 newbie agents regularized and tenured after 6 months of development
• Handling One on One Coaching sessions for the development and growth of each agent (once a week)
• Handling TeaUpgrade to see actual infoeting Sessions for the whole roster (discuss team performance and action plans)
• Taking supervisor’s calls
• Monitors the productivity and performance (reporting to Operations Manager and Director)
• Provide Update and Cluster performance
• Monitor Line Adherence
and Reporting for Operations Manager for status
• Email Client and Weekly Performance Report
• Monitoring compliance using RTA
• Flagging agents with long calls/ reinforcing to follow the break schedules
• Reporting any system issue
• Performs other assigned duties as needed

Bayawan City Local Government Unit

MEDIA Bureau Department – Photographer/Videographer – September 2016 – MarchUpgrade to see actual info
• Official Photographer for the Local Government Events within the City
• Official Photographer for the Mayor of Bayawan City