Customer Service Rep. | Email handling Support | VA

Overview

Looking for full-time work (8 hours/day)

at $3.60/hour ($633.60/month)

Bachelors degree

Last Active

March 19th, 2025 (today)

Member Since

June 12th, 2017

Profile Description

Hello! I’m a highly skilled and adaptable professional with a rich background that spans customer service, virtual assistance, healthcare, and e-commerce. My diverse experience equips me to be a versatile asset across various industries.
With eight years in customer service, I have honed my skills in managing phone and email communications, including five years as a Customer Service Representative in the BPO sector and three years as a Remote Email Support Specialist for a direct US client. My journey also includes a year as a General Virtual Assistant, where I developed a wide range of administrative and online support skills.
I am well-versed in utilizing CRM tools like HubSpot, Zendesk, Click, and Admin CRM, which have allowed me to effectively manage customer relationships and streamline communication. Additionally, I’m proficient in collaboration platforms such as Slack, Zoom, Upgrade to see actual info, Microsoft Office Suite, and Google Workspace.
My commitment to providing exceptional customer experiences is at the forefront of everything I do. With my adaptability and quick learning abilities, I am confident that I can contribute positively to your team and help drive success.
Trainings with Certificate:* General Virtual Assistant Masterclass at Virtual Assistant Companion PH- Specialized training in General/Admin and Real Estate virtual assistance.
* E-Commerce Virtual Assistant Masterclass at Virtual Assistant Companion PH - Specialized training in various e-commerce aspects, including Amazon FBA, product sourcing, managing online stores, eBay, Etsy, Shopify, dropshipping integration, and Helium10
* Amazon FBA Product Sourcing Masterclass with 10 days OJT - Learn to Earn Program at FILAM VA- Hands-on experience and training in Amazon FBA product sourcing, adding practical knowledge to e-commerce expertise.
* Medical Virtual Assistant Masterclass at HOOPS Training Center- In-depth training in medical virtual assistance, covering insurance verification, pre-authorization, medical billing & coding, phone triage/appointment setting, and credentialing.