Virtual Assistant|Chat Support|Email Support|Data Entry

Overview

Looking for full-time work (10 hours/day)

at $5.00/hour ($1,100.00/month)

Bachelors degree

Last Active

March 29th, 2025 (5 days ago)

Member Since

June 5th, 2017

Profile Description

With over two years of experience as an ESL Teacher, I specialize in creating engaging and effective learning environments that cater to diverse student needs. My background as an operations manager and customer service professional has equipped me with strong organizational and problem-solving skills, allowing me to streamline processes and provide excellent service. I have honed my ability to communicate clearly, manage tasks efficiently, and maintain a positive attitude, even in high-pressure situations. Whether it's helping students succeed academically or improving business operations, I bring a dedicated and proactive approach to every task.
In addition to my teaching and operations experience, I also have a solid background in editorial support and customer service. With over a year of experience in editorial roles, I've developed a keen eye for detail, ensuring that written materials are clear, accurate, and engaging. My customer service expertise has helped me build strong relationships with clients, resolving issues promptly and effectively. I’m eager to apply my versatile skill set to new projects and contribute to the success of businesses looking for a reliable, detail-oriented, and adaptable teaUpgrade to see actual infomber.

Professional Summary                                                                                                          Highly skilled professional with a diverse background/ manage teams, and ensure smooth business operations/exceptional customer service, resolving issues effectively, and maintaining strong client relationships/keen eye for detail and a passion for helping businesses succeed                                                                                                                                                                                                                                            Professional Skills                                                                                                        Proficient in creating engaging and effective lesson plans, adapting content to suit different learning styles, and providing constructive feedback to students.
Skilled in streamlining processes, improving operational workflows, and overseeing day-to-day business operations to ensure efficiency and productivity.
Experienced in managing client communications, resolving issues promptly, and maintaining positive customer relationships to ensure satisfaction and loyalty.
 Strong attention to detail in reviewing and editing written materials for clarity, accuracy, and grammar, ensuring high-quality content.
 Adept at identifying challenges and implementing solutions quickly, both in educational and business environments.
Capable of handling multiple tasks simultaneously while maintaining high-quality results and meeting deadlines.                                                                                                     
 Client Industries                                          Online tutoring, course development, instructional design, and educational content creation.
Process optimization, project management, and team leadership for businesses in various sectors.
Providing customer support, client relations, and troubleshooting for businesses in retail, tech, and service industries.
Editorial support, content creation, proofreading, and editing for blogs, websites, and print publications.
Assisting with customer inquiries, troubleshooting, and providing educational content for tech-focused clients.
Supporting operational tasks and customer service within the healthcare and wellness sector.
Offering customer support, product management, and content-related tasks for online stores and retail businesses.

Tools Expertise                             
 Moodle, Canvas, Google Classroom – Proficient in creating and managing online courses, tracking student progress, and delivering educational content.
Asana, Trello, Upgrade to see actual info – Skilled in organizing tasks, setting deadlines, and managing team collaboration to ensure efficient project execution.
HubSpot, Zoho CRM, Freshdesk – Experienced in managing client interactions, tracking communications, and enhancing customer satisfaction.
Slack, Zoom, Microsoft Teams – Comfortable with virtual communication, teaUpgrade to see actual infoetings, and collaboration to maintain smooth workflow.
Word, Excel, PowerPoint – Advanced skills in document creation, data analysis, and presentations for various business needs.
Google Docs, Grammarly, Adobe Acrobat – Proficient in writing, editing, and proofreading content, ensuring accuracy and clarity.
Shopify, WooCommerce – Familiar with managing products, processing orders, and assisting in e-commerce site updates.
Google Analytics, Excel (Pivot Tables, VLOOKUP) – Capable of analyzing performance data, generating reports, and making data-driven decisions.