I am a dedicated professional with over two decades of experience spanning both the BPO industry and freelancing. I hold a Bachelor's degree in Nursing, but my passion for communication, leadership, and client relations led me to build a successful career in customer service, technical support, freelancing, and management.
For over a decade, I worked in the BPO sector, excelling in inbound customer service, technical support, and leadership roles as a Team Manager and HR Manager. Seeking new challenges and flexibility, I transitioned to freelancing. I have spent the past ten years specializing in cold calling, outbound phone support, lead generation, social media management, client acquisition, and virtual assistance. My expertise extends to utilizing various CRMs, including Salesforce, CallTrackingMetrics (CTM), Pipedrive, HubSpot, RingCentral, and more, allowing me to efficiently manage sales pipelines, customer interactions, and business operations.
I am a results-driven, career-oriented professional who thrives in collaborative environments. With strong problem-solving skills, adaptability, and a commitment to excellence, I am confident I can contribute to your team's success. I look forward to bringing my skills and experience to your organization.
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