Virtual Assistant, Lead Gen, Tech Support, Customer Support

For 18 months, I worked at Amazon as a technical support specialist. My job was to help people fix problems with the devices they bought from Amazon. I spent a lot of time figuring out what went wrong and finding solutions. After that, I spent 16 months working for a healthcare company as a training tech support. We focused on fixing computer issues and connection problems, like those with Avaya phones, VPNs, and Wi-Fi.

Working in Amazon customer support was like being a helpful guide for people who had questions or problems with their orders. I talked to customers through messages or calls, listening to what they needed and trying my best to solve their issues. Sometimes it was challenging, but it felt good when I could make someone's day better by fixing their problem or answering their questions. Overall, it was a busy but rewarding job where I learned a lot about patience and problem-solving.

In my experience in Office and Administration, I've served in various roles providing administrative support. From assisting with paperwork to managing schedules, I've contributed to the smooth operation of different companies. I've also worked remotely for a healthcare training department, handling administrative tasks such as creating reports and managing payroll. This role has allowed me to utilize my organizational skills and attention to detail to support the efficient functioning of the department, even from a distance.

As an appointment setter, I've worked for different companies, but I didn't make phone calls. Instead, I reached out to people through messages, like on social media or email. My job was to start conversations and build relationships to schedule appointments. I spent time finding the right people to connect with and then crafted messages to grab their attention. It's all about making meaningful connections and getting people interested in what the company has to offer.

As a Travel Specialist at KD & FRENE Travel and Tours Co., I exclusively focused on booking tickets, demonstrating proficiency in managing reservations, and ensuring accurate documentation. With a keen eye for detail, I meticulously handled the ticketing process to guarantee smooth and error-free travel arrangements for our clients.

As a personal assistant in a law firm, I helped lawyers with their daily tasks. I organized their schedules, answered calls, and handled paperwork. I also made sure everything ran smoothly so they could focus on their work. It was busy but rewarding, and I learned a lot about the legal world.

As an experienced online seller for over two years, I've navigated the ever-evolving landscape of e-commerce, particularly during the challenging times of the pandemic. Being the sole curator and uploader of products on platforms like Shopee and Lazada, I've developed a keen eye for effective product listing strategies. From crafting compelling product descriptions to optimizing images for maximum visibility, my experience has honed my ability to showcase items in a way that resonates with customers. Through meticulous attention to detail and a deep understanding of online marketplace dynamics, I've been able to drive sales and foster customer engagement in a rapidly changing digital environment.

I have extensive experience using MS Excel to create daily reports, accurately reconcile expenses, and efficiently manage payroll tasks. With a keen eye for detail and a strong understanding of Excel's functions, I ensure that reports are organized, error-free, and delivered on time. My proficiency in Excel allows me to streamline processes, saving time and ensuring accuracy in financial tasks such as expense tracking and payroll management.

I have extensive experience using Google Sheets to create detailed reports and manage payroll efficiently. With my expertise, I can easily organize and analyze data, ensuring accurate and timely reports for effective decision-making. Additionally, my proficiency in Google Sheets allows me to streamline payroll processes, ensuring smooth operations and timely payments for employees.