Support Specialist| SEO VA | Mulesoft & Salesforce Admin

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

November 8th, 2024 (44 days ago)

Member Since

May 6th, 2017

Profile Description

I am a versatile and results-driven professional with a diverse skill set in Salesforce administration / API Integration, customer/technical support, and freelance SEO, and web development. My goal is to help businesses streamline their processes, enhance their online presence, and achieve their objectives efficiently and effectively.

Skills:
My expertise spans several key areas:

- Salesforce: Administration, Configuration, Development, and Integration (MuleSoft)
- API Management: Design, Documentation, and Integration
- Support & Troubleshooting: Engineering/Application Support, IT Troubleshooting, Customer Service, and Technical Support
- Digital Marketing & Content Creation: Business Listing/Citation, Content Writing (Blogs/Articles), Basic Graphic Design (Logos/Infographics)
- Lead Generation & Data Management: Lead Generation, Appointment Setting, Data Entry, and Report Preparation
- Web Development: Basic Web Design, Landing Pages

Tools:
I utilize a variety of tools:

- Salesforce Ecosystem: Salesforce, Anypoint Studio, Visual Studio Code
- API & Development Tools: Postman (RAML, JSON, XML), Github
- Project Management & Collaboration: Jira, Notion, Confluence, MS Teams, Slack, Zoom, Skype, Google Meet, Google Workspace
- Content Creation & Web Management: WordPress, Squarespace, Canva, ConnectWise, Thunderbird
- SEO & AI Tools: ChatGPT, GPTZero, Perplexity, Google Search Console

Services I Offer:
Based on my extensive work experience, I offer a wide range of services including:

- Salesforce & API Services: Salesforce Administration, Configuration, Development, and API Integration
- Support & Troubleshooting: Providing technical and customer support, IT troubleshooting, and engineering/application support
- Digital Marketing & SEO: Managing business listings, content writing, blog/article creation, SEO guest post outreach, and graphic design
- Web Development: Basic web design, landing page creation, and ongoing website maintenance on WordPress and Squarespace platforms

Relevant Experiences:
With over 10 years of experience in the BPO industry, I have held various roles that span technical support, customer service, lead generation, Salesforce administration, API Integration Developer and SEO/web development virtual assistant. My career began in customer service and technical support, where I honed my problem-solving skills and gained deep insights into customer needs. I later transitioned into Salesforce administration and Mulesoft development, where I supported integration projects and provided technical guidance to teams and clients. Currently, as a Freelance SEO and Web Development Virtual Assistant, I manage business listings, create SEO-friendly content, and maintain websites on platforms like Squarespace, ensuring they are optimized and up-to-date.

Let's connect:
If you're looking for a reliable professional to enhance your business operations and  manage technical tasks, feel free to reach out. I am committed to delivering high-quality services that align with your business goals. Let’s connect and discuss how I can contribute to your success.