Hanna

Customer Support and Technical Specialist

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 24th, 2025 (today)

Member Since

May 3rd, 2017

Profile Description

I have developed a diverse skill set, including excellent customer service, technical support, and a strong command of English, through my experience in the BPO industry. I have worked extensively in both customer and technical support roles, primarily handling postpaid subscribers and corporate accounts for a telecommunications company. My responsibilities included providing top-tier customer service and resolving a wide range of issues related to mobile and internet services.As a Subject Matter Expert (SME), I was often tasked with handling complex customer concerns and providing advanced solutions. I also gained experience in order processing and data entry for corporate accounts. In my role as a Junior Team Lead and SME, I frequently addressed escalated issues, ensuring that customer problems were resolved efficiently and to their satisfaction.I am confident that I can apply the knowledge and skills I have acquired in my previous roles to any future opportunities. While I bring a wealth of experience, I am also eager to continue learning and growing. My primary goal is to provide exceptional customer service, ensuring that customers are satisfied and their issues are resolved promptly. I am committed to completing tasks efficiently and always approach my work with enthusiasm and dedication.