With a robust background in customer service, property management, sales, and quality assurance, I possess a diverse skill set and a range of tools that enhance my capabilities. My expertise includes:-Sales Skills: Proven track record of exceeding sales targets and driving business growth.
-Customer Service: Extensive experience addressing customer concerns, resolving queries, and providing exceptional support using Zendesk.
-Team Management: Skilled in supervising teams, managing workflows, and offering guidance and support.
-Data Collection & Analysis: Proficient in conducting surveys and market analysis, and utilizing tools like MS Office (Word, Excel, PowerPoint) and Google Sheets for data management.
-Quality Assurance: Experienced in developing and implementing quality standards to ensure high-quality products and services.
-Fashion Consultancy: Knowledgeable in providing tailored advice on garments, outfits, and accessories.
-CRM & Marketing Automation: Proficient in using HubSpot for CRM and marketing automation, and adept at leveraging Canva for graphic design.
-Virtual Collaboration & Communication: Experienced with virtual tools such as Zoom for video conferencing, Notion for project management and collaboration, and Slack for team communication.
-Insurance Management: Familiar with Matrix Agency System for managing insurance operations and ITC Turborater for insurance quoting.
-E-commerce Management & Payment Processing: Skilled in using Amazon Seller Central for e-commerce management and Stripe for online payments, with experience in Epay for payment processing.
Experience: Less than 6 months
A proactive professional skilled in driving business growth through strategic marketing and telemarketing initiatives. Expertise in executing outbound sales campaigns, engaging with potential clients, and converting leads into customers. Adept at developing persuasive sales pitches, managing client relationships, and leveraging market insights to enhance sales performance and achieve revenue targets.
Experience: Less than 6 months
Highly organized professional skilled in overseeing office operations and ensuring efficient administrative support. Expertise in managing correspondence, coordinating schedules, and handling a wide range of office tasks to maintain a smooth workflow. Adept at facilitating effective communication, optimizing administrative processes, and supporting team productivity in both in-office and remote settings.
Experience: 2 - 5 years
Responsible for providing assistance to potential guests or tenants, managing bookings, handling complaints, process lease agreements, rent payments, maintenance requests, and general property information, and offering support for the various needs of guests, tenants, or rental property owners.
Experience: Less than 6 months
Skilled in leveraging HubSpot CRM to drive marketing effectiveness and enhance customer relationship management. Proficient in using HubSpot’s tools for lead generation, email marketing, and campaign management to optimize customer engagement and track performance metrics. Expertise in configuring CRM systems, analyzing customer data, and implementing automated workflows to streamline processes and improve overall marketing strategies.
Experience: Less than 6 months
Seasoned professional with a strong background in sales management and operational oversight. Expertise in leading sales teams, optimizing performance, and driving revenue growth. Proven ability to develop and implement effective sales strategies, manage client relationships, and oversee daily operations to achieve organizational goals and enhance service delivery.
Experience: Less than 6 months
Experienced in delivering outstanding customer support within the home insurance sector. Proficient in handling customer inquiries, processing claims, and providing personalized insurance solutions tailored to homeowners’ needs. Skilled in explaining policy details, resolving issues effectively, and ensuring a positive customer experience while adhering to industry regulations and standards.
Experience: Less than 6 months
Efficient and organized professional specializing in office administration with a strong emphasis on effective communication. Proven skills in managing correspondence, coordinating schedules, and facilitating clear, professional interactions with internal and external stakeholders. Adept at handling administrative tasks, ensuring smooth office operations, and fostering a positive, communicative work environment.
Experience: Less than 6 months
Experience: Less than 6 months
Experienced in providing exceptional customer support within the insurance sector, with a focus on car insurance. Proficient in addressing customer inquiries, processing claims, and offering tailored insurance solutions to meet individual needs. Skilled in explaining policy details, resolving issues efficiently, and ensuring a positive customer experience while maintaining compliance with industry regulations.
Experience: Less than 6 months
Experience: Less than 6 months
Proficient in managing and organizing documentation to ensure efficient office operations. Skilled in creating, maintaining, and reviewing various documents including reports, correspondence, and records. Adept at implementing filing systems, ensuring data accuracy, and supporting compliance with organizational and regulatory standards.
Experience: Less than 6 months
Experienced in ensuring the precision and reliability of documentation and data within office administration. Skilled in meticulously reviewing and verifying information to maintain high standards of accuracy and compliance. Proficient in implementing quality control processes and addressing discrepancies to support efficient and error-free office operations.
Experience: Less than 6 months
Office and Administration | Calendar Management | Scheduling Expert in managing and optimizing calendars to ensure smooth scheduling and efficient use of time. Skilled in coordinating appointments, meetings, and events, while balancing competing priorities and avoiding conflicts. Proficient in using scheduling tools and software to streamline workflows, communicate changes, and maintain organized and accurate schedules.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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