Bachelor's Degree in Commerce with a specialization in Marketing obtained in 2013.Worked as a Trade Marketing Assistant at Pepsi-Cola Products Philippines Inc. (PCPPI), gaining experience in:- Meticulous file management.- Orchestrating intricate marketing strategies for various events.- Developed organizational prowess and accountability within five months.
Transitioned to Sutherland Global Services, a BPO company based in Pili, Camarines Sur, as a Customer Service Representative:- Enhanced technological acumen, especially with Microsoft applications.- Fostered linguistic proficiency.- Contributed significantly to various accounts over a three-year tenure, including: **Assisting US customers with TurboTax filings. **Providing comprehensive technical support for complex financial software.- Expanded problem-solving skills and agility in delivering effective solutions.
Demonstrated resilience and commitment to continuous learning throughout career: - Thrive under pressure and excel in autonomous environments. - Proactive approach to seeking clarification and refining performance.
Confident in the ability to add value to business endeavors through diverse skill set and unwavering work ethic.
Experience: 2 - 5 years
I had extensive training in managing platforms or tools in managing orders.
Experience: 10+ years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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