Customer Service Champion|TSR|Medical Va|General VA

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Degree

Last Active

February 9th, 2025 (4 days ago)

Member Since

April 22nd, 2017

Profile Description

I have worked as a CSR for 8 years. I handled phone both for inbound and outbound, email, and chat support for product inquiries, billing, order fulfillment requests etc.

Virtual Assistant As a virtual assistant I perform various admin task. I help out my client doing product listings, business reviews, generate action plans with a goal to have a better performance on a given period.

Technical Support With Concentrix I was a Tier 1 tech support then Tier 2 with Convergys wherein I provide over the phone assistance and schedule to send out dispatch team.


Sales Representative
Pretty much I haven’t tried to do hard selling but I tried soft selling and upselling. Also retaining accounts and converting them to sales.


Telemarketing Agent I tried doing outbound calls before as an appointment setter where we do cold calling for a Janitorial Services. But that was just for a short period of time.


Medical VA- I worked with a behavioral facility handling chat and email, assisting patients to book a doctor's visit. 
Social Media Management -I tried doing some SMM task where I helped out a friend to promote a website and create some content and images using Canva to promote the page.


Product Listing -Product listing is one of the task that we have when I was with Offsouring Ph where we add 5000 items every month through the company CRM. These items will be available in the company website.<8efe80624d780eba0c6493ec45140364>Email Marketing We send brochures, coupons and promotions through emails.
WORK EXPERIENCE

INSTITUE NAME, JOB TITLE (Duration: month, year) JOB DUTIES & RESPONSIBILITIES

Jolibee Highway Gensan, Service crew (April 10, 2008 – May 10, 2008) ? Cashier

? Dining Crew

Concentrix, Tier 1 TSR/CSR

(May 12, 2012 – May 15, 2014) ? Inbound calls, outbound calls and chat support

Royale Dynamics, CSR/ Retention Specialist (August 8, 2014 – February 10, 2015) ? Inbound calls and outbound calls

Convergys, Tier 2 TSR/CSR

(Feb 22, 2015 – August 12, 2015) ? Inbound calls, outbound calls
Offsourcing Ph/Awesome OS, CSR/ Retention Specialist, VA (August 15, 2015 – September 20, 2017)
? Inbound calls, outbound calls and chat support

? Placing order, billing, product listings, admin task

Septhariane online jobs, CSR/Retention Specialists ? Inbound calls, outbound calls
EDUCATION

INSTITUTE NAME GRADUATION YEAR

Goldenstate College Inc.
2021
LIST OF SKILLS: Customer Support -inbound and outbound (P), Retention and billing, admin task (P)

SOFTWARE I KNOW HOW TO USE: Microsoft Word (P), Microsoft Excel (B), Canva, various Crm such as zendesk,
google docs

INDUSTRIES I HAVE WORKED IN: Food Chain, technical, fashion, pharmaceuticals,
health insurance, services
LANGUAGES: English