Current Employment Status:
Hired Full Time on Sep 18, 2022
Varay Managed IT8627 Cinnamon
Creek Dr Ste 302
San Antonio, TX 78240
September 2022 – Present
• NOC Services Antivirus Maintenance Deployment Validation Endpoint
Software Upgrades
• Windows Updates Maintenance Deployment Validation Resolving failed
updates
• Installation of Missing feature updates: 1809, 1903, 1909
• Creating and testing automation script
• Scheduling server rebooted as needed
• Miscellaneous Services DNS filtering Maintenance
• Ticket Status, Types, Billable, Boards, SLA’s, etc.
• Review tickets on NOC board Complete tickets which you are assigned If
time allows,
• Review unassigned tickets to be worked on within skillset
• Timesheets to be completed end of business for the current day
Submitted at the end of the week
• Internal Projects Assistance with Team internal projects, Research and
Development, Proof on Concepts, Etc.
• Working on Datto Backups
• Failed screenshot verification , Critical Errors, No backup for the last 24hrs
• Assisting on-site IT in Identifying, troubleshooting and documenting the issue.
Network Engineer
Yondu (Samsung Account)
Lower Penthouse, Panorama Building 34th
Street cor. Lane A Bonifacio Global City, Taguig City, 1634
February 2021 to August 2022
• Proactively monitors 24x7 Samsung's services availability,
performance, and operation of the systems environment via Samsung-provided
monitoring tools,
• . Provides quality and timely response or escalation of all issues and
alerts to second level support team (Tier 2) or service manager according to
predefined i
• Works closely with global teams to resolve critical alerts promptly.
• Performs initial troubleshooting, re-assigning to Server Operations,
Development and/or
• DevOps Teams for further investigation & resolution
• . Identifies potential threats, mitigates risks, acts as a
• guardian of Samsung's services, and ensures operational procedures are
followed for Event, I
• Tests Samsung's services and applications via handset device and
checks with approved checklists to follow.
• Delivers efficiencies and/or resolves regular operations issues by
being proactive in process improvement.
• Ensures that ITIL's best practices for Event, I
Change Management are being applied.
• Learns and understands all supported Samsung services.
• Sends appropriate reports on specified time and day.
• Creates, maintains, and updates documentation of the team's various
processes regarding services provided within the organization
NOC Engineer / IT Helpdesk
Technician
Commercial IT Solutions
6243 W Interstate 10, STE 602 San Antonio, TX 78201
February 2018 to February 2021
• Utilizing RMM tools and their functions in maintaining all client devices
• Knowledge in using IT Glue - creating documentation for troubleshooting or Adding a new process.
• Installing the latest Anti-virus version in all site/clients' devices.
• Monitoring local backups are running in both Desktops and Servers using Datto
• Create Accounts Cloud Desktops,
Intermedia) and domain accounts.
• Monitoring Servers and Desktops Check down servers and escalating
tickets to higher tier Tech.
• Administration, Installing, troubleshooting and monitoring systems
with latest OS and other 3rd party patches making sure that all applications
are up to date.
• Removing and investigating malware, virus infection on devices.
• File Restoration from Cloud Servers and on-premises servers
•
• Administering Office 365 - creating accounts for users, changing password, assigning license and backup/archive of the
accounts as per client requests.
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