Virtual Assistant/Project Manager

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelor of Science in Business Administration (BSBA) Marketing Management

Last Active

February 6th, 2025 (4 days ago)

Member Since

April 6th, 2017

Profile Description

I have 10 years of experience as a virtual assistant and project manager, successfully supporting various campaigns and clients.

My experience includes managing Quality Assurance processes, leading sales teams, and working as a virtual assistant serving diverse customers. I have also provided support to counseling services, handling client inquiries and booking appointments.

As a project manager, I focused on ensuring teaUpgrade to see actual infombers stayed on track by providing guidance and conducting regular performance checks.

I bring valuable expertise in verifying leads and scheduling appointments with buyers and sellers via phone and email. Additionally, I am skilled in email and calendar management, email marketing, data entry, web research, and social media management. I’ve created and managed social media accounts across platforms like Facebook, Twitter, LinkedIn, and Instagram, effectively driving engagement and supporting marketing efforts.

My diverse skill set and dedication to excellence make me confident in my ability to contribute effectively to any team or project.


General Administrative Virtual Assistant Sept 2014 – Aug 2020
California, USA
1. Virtual Assistant
2. Organizational Tasks
3. Administrative Tasks
4. Social Media Marketing/Management
5. E-commerce
6. Sales Representative
7. Customer Support Representative
8. Calendar Management
9. Appointment Setting
10. Quality Assurance

Virtual Assistant May 2020 – Nov 2024
Texas, USA
1. Managing Social Media (LinkedIN) Account of Financial Advisors
2. Lead Generation
3. Booking appointments
4. Chat Support

Customer Service Representative April 2014 – Aug 2020
Davao City, PH
1. Open and maintain customer accounts by recording account information.
2. Recommend potential products or services to management by collecting customer
information and analyzing customer needs.
3. Prepare product or service reports by collecting and analyzing customer information.
4. Manage large amounts of incoming calls.
5. Generate sales leads.
6. Lead Generation
7. Email and Phone Support

Project Manager August 2020 – Dec 2024
1. Project Planning and Initiation
- Defining Project Scope: Work with business owners to clearly define project goals, objectives, deliverables, timelines, and success criteria.
- Resource Allocation: Determine the necessary resources (human, technical, financial) and assign roles to team
members.

2. Client Management
- Client Communication: Serve as the primary point of contact for clients, ensuring regular updates and addressing concerns promptly.
- Requirement Gathering: Collaborate with the client to understand their needs and expectations, ensuring alignment with the project deliverables.
- Requirement Gathering: Collaborate with the client to understand their needs and expectations, ensuring alignment with the project deliverables.
- Client Reporting: Provide clients with regular progress reports, status updates, and performance metrics.

3. Team Management and Coordination
- Performance Monitoring: Monitor the performance of teaUpgrade to see actual infombers, provide feedback, and address performance issues.
- Performance Monitoring: Monitor the performance of teaUpgrade to see actual infombers, provide feedback, and address performance issues.
- Performance Monitoring: Monitor the performance of teaUpgrade to see actual infombers, provide feedback, and address performance issues.
- Team Leadership: Lead cross-functional teams, including operations, IT, HR, and quality assurance, to ensure the project is progressing as planned.

4. Reporting and Documentation
- Progress Reporting: Regularly update internal and external business owners on project status, risks, and deliverables.
- Business Owner Engagement: Keep all relevant Business owners informed and aligned in the case of changes to project deliverables.

*Tool & Platforms*
Calendar Management Tools
• Calendly • Google Calendar

Graphic Design
• Canva

Project Management Tools
• Trello • Infusionsoft • Asana

Social Media Platforms and Tools
• Facebook Meta • LinkedIn
• Twitter • Instagram

Communication Tools
• Slack • Skype • Google Hangouts
• WhatsApp • Asana • RingCentral
• Viber • Velox • Vonage
• Dialpad • Google Voice • Five9
• Zoom • Teams

Organizational Tools
• Google Drive • Trello
• Dropbox • Asana

Office Applications
• Microsoft Word • Google Docs • Microsoft Excel
• Google Spreadsheet • Microsoft PowerPoint • Google Slides
• Outlook

Customer Relationship Management
• Zoho • Zendesk

Other tools and platforms
• WordPress • Wix • Hootsuite
• Doodly • Hubstaff • Perimeter 81
• NordVPN